Administrative Assistant (A)
University of Miami

Current Employees:

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Primary Function: Reporting to the Manager of Information Technology, the Administrative Assistant provides support to the Office of Information Technology and is responsible for the day-to-day operations.

Duties and Responsibilities:

• Provides administrative support to the School's Information Technology departments as needed.
• Assists in handling and responding to service calls received on the technical support hotline.
• Gathers details of issues from the requesters and either provides troubleshooting tactics over the phone or routes the request to an appropriate member of the support team.
• Maintains records of customer interactions and requests through the UService IT service management platform. Includes details of inquiries, technical issues, internal notes, and a description of actions taken to resolve the request.
• Responsible for being the primary contact to requesters and keeping them updated on the progress of resolving their support requests.
• Informs requesters of planned adjustments and follows up with support staff to ensure issues are resolved in a timely manner.
• Elevates complaints to management for further investigation as needed.
• Processes orders for the technology equipment, consumables, and software as requested by the managers of the Office of Information Technology.
• Reviews accounts and oversees all purchases made to ensure costs stay within the allocated budgets.
• Reconciles purchases made with procurement credit card.
• Prepares expense reports, purchase orders, work orders, check requisitions, etc.
• Procures, maintains, and distributes office supplies and/or equipment.
• Reports printer issues to the Office of Facilities and Infrastructure.
• Participates in Office of Information Technology meetings and records minutes as needed.
• Serves as liaison between the department and the Office of Student Services for the hiring of the department's student employees.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of routine office practices and procedures.
• Knowledge of simple data processing and transmission principles.
• Ability to utilize computerized information systems.
• Ability to understand and follow oral and written instructions.
• Strong interpersonal, communication and listening skills
• Skill in data entry or typing.
• Proficient in Microsoft Excel and Word

Education and Experience Requirements:

High School diploma or equivalent and 3 years related work experience.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.Job Status:Full timeEmployee Type:StaffPay Grade:A4

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