Administrative Coordinator - Boston
Bay Cove Human Services, Inc.

Bay Cove Human Services' mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.

Bay Cove Human Services is committed to ensuring the representation and participation of candidates from diverse backgrounds and experiences. We encourage all qualified individuals, particularly those from historically marginalized groups, to apply.

Job Summary:

The Administrative Coordinator (AC) collaborates with the CP Care Team in the provision of care coordination and care management for MassHealth Members with complex medical and behavioral health needs who are enrolled in an Accountable Care Organization(ACO) or Managed Care Organization (MCO) plan. The AC collaborates with the CP care team in an effort to minimize duplicative efforts, promote integrated care, ensure quality and continuity of care, and support the values of person centered planning, Community First and SAMHSA Recovery Principles.The AC assists the CP team in organizing and coordinating resources and services in response to the Enrollee's healthcare needs across multiple settings, and inclusive of both LTSS and SHD needs. This role manages Team activities and creates and maintains operational systems to support the CP team in driving outreach and engagement, assessment and care planning, care transitions, health and wellness coaching, as well as community and social services connections. The AC partners with the Team Leader to ensure that all quality performance metrics are being met and that Enrollees are satisfied with services.

Essential Functions of the Position:

• ManageTeam tasks as required for team operations, including billing processes, Enrollee tracking and reporting.
  
• Create and maintain operational systems to ensure team's compliance to quality performance metrics and contractual obligations.
  
• Maintain updated roster of active members and reconcile with current members list and billing rosters.
  
• Manage and monitor the process of securing authorization for services.
  
• Maintain a directory of services and support accessible to all team members.
  
• Partner with Team Leader in quality assessment quality improvement activities such as data collection, reporting, analyses, and quality management.
  
• Manage information flow and work flows of team operations.
  
• Support collaborations with ACO/MCO plan staff and community based medical, specialty, behavioral health, and social services providers.
  
• Provide ongoing training to CP team as related to information flow and work flows, particularly as related to care management technology and systems.
  
• Participate in regular team meetings.
  
• Seek to maintain a constructive work environment and maintain effective communication with others.
  
• Maintain appropriate written and oral communication.
  
• Maintain confidentiality of client and employee information.
  
• Performs Other Related duties as required.
  

Job Requirements:

• Minimum of two years of experience in Human Services is required.
  
• Experience working with people with psychiatric disabilities and strong Team skills preferred.
  
• A high school diploma or equivalent is required; BA/BSpreferred.
  
• Excellent organizational, time management, and problem solving skills
  
• Ability to function effectively as part of a multidisciplinary team
  
• Knowledge regarding psychiatric rehabilitation and recovery
  
• Effective oral and written skills
  
• Strong interpersonal and customer relations skills
  
• Knowledge of business communication formats (correspondence,memos,minutes, reports, financials, etc.) and ability to compose routine correspondence
  
• Knowledge of business etiquette and practices
  
• Knowledge of personal computer applications and equipment:Word, Excel, Outlook
  
• Knowledge of recordkeeping systems
  
• Ability to communicate in a positive,courteous, and professional manner
  
• Ability to exercise judgment and discretion in dealing with individuals and confidential matters
  

Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.

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