The Agency Service Rep I is responsible for providing advanced customer service support to brokers selling company products via telephone or written communication.
How you will make an impact:
- Assists agents and brokers via telephone or written communication.
- Responds to inquiries involving commissions, legislation, product information and policies and procedures for Individual, Small Group, Dental and Life.
- Will be expected to average a certain number of phone calls per representative per week, average pieces of correspondence to be processed per day.
- Coordinates mailings and fulfillment requests. Assists in broker road shows. Provides reports to brokers.
- Works on special projects.
Minimum Requirements:
- Requires a high school diploma and a minimum of 1 year of related customer service experience; or any combination of education and experience which would provide an equivalent background.
- Bilingual may be required.
Preferred Skills, Knowledge, and Experience:
- Previous health insurance industry experience preferred.
- Advanced benefits, claims processing or membership knowledge preferred.
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