Analyst - Service/Operations Transformation
Holman Enterprises

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

What will you do?

• Collaborate with Client Relations, Operations, and Transformation teams to develop an understanding of needs and communicate findings.
• Develop and lead new, innovative analyses which may include:
  • Dataset manipulation and transformation
  • Piloting of AI and machine learning analytical techniques and technologies
  • Transformation of static reporting into dynamic visualizations
• Take ownership of project work associated with the rollout of the Customer Support Center and transition to Salesforce as a CRM tool
• Support efforts around Support Center Customer Adoption
• Identify efficiencies between internal departments to aid in successful rollout of the Customer Support Center and Salesforce transition
• Interpret and translate results, trends, and takeaways to team members, clients, and executive leadership with varying levels of subject matter knowledge
• Exhibit ownership and initiative in all aspects of the role, including, but not limited to:
  • Presenting to internal stakeholders
  • Anticipating needs from the business and effectively problem-solving
  • Identifying areas of opportunity within team and business and presenting creative solutions
• Mine and analyze data from company databases to drive optimization and improvement of product development, processes, and business strategies.
• Remain current with technical and industry knowledge
• Perform all other duties and special projects as assigned

What are we looking for?

• Bachelor's degree in a related field
• Additional education, certifications, or other distinctions are a plus
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint, Tableau, etc.)
• 2+ years related experience
• Proficiency with mathematics and statistical analysis preferred
• Collecting and analyzing raw data to identify trends, patterns, anomalies, and other helpful information.
• Proactive, organized approach to multitasking and prioritization
• Effectively manages time and consistently meets deadlines with some guidance from manager
• Ability to communicate effectively to all levels of the organization
• Ability to summarize and express information and ideas in a clear and organized manner
• Responds to non-standard requests; investigates with assistance from others as needed

#LI-HYBRID #LI-MS1

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Click here for Washington State benefit information.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Click here for Washington State benefit information.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $56,400.00 - $81,775.00 USD annually for full time employees. The annual compensation range is comprised of base pay earnings.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This job has expired.