Assistant Director of the Indiana Memorial Union (Facility Operations Leader)
Indiana University

Department

IMU BUILDING (BA-IMUB-IUBLA)

Department Information

The Office of Student Life is focused on building a strong foundation to ensure every student's Indiana University experience is positive, safe, healthy, and meaningful. The Office of Student Life staff and multiple departments aim to help students navigate their time at IU, providing the tools they need to be successful in school and after graduation. Students are our priority, and their health, safety, and overall well-being are our core mission.

The Indiana Memorial Union (IMU) is proud to be a department within the Office of Student Life, committed to promoting learning and respect by integrating diversity, equity and inclusion in all programs, interactions, and partnerships. We commit to creating and maintaining an inclusive environment where all people are respected, valued, and affirmed so that they may know they matter and belong at Indiana University.

To learn more about Bloomington, Indiana, click here.

Job Summary

This position is responsible for the continued and effective care and upkeep of the various tenants and departments located in the Indiana Memorial Union (IMU), a historic, heavily used, and beloved part of campus. The IMU is nearly 500,000 square feet and is a high volume, high occupancy building including 50,000 square feet of meeting space, 189 hotel rooms, retail dining, offices, and public spaces. It is heavily used by students for programs, meetings, studying, and hanging out, and the IMU is designed to be their second home on campus.

Department-Specific Responsibilities

• Oversees processes and projects related to building operations and maintenance and the activities of a multi-craft maintenance and custodial group, such as maintenance planning, security/access control, emergency response, inspections, repairs, and corrective action.
• Provides comprehensive facility oversight and assistance for teams within the department.
• Manages building operations and maintenance such as maintenance planning, security/access control, and emergency response.
• Coordinates fire and life safety, environmental safety procedures, and planning with university personnel and external agencies where required.
• Performs periodic scheduled and ad hoc inspections to identify cleaning and property maintenance needs.
• Participates in all aspects of project development, budget, implementation, and completion.
• Prepares estimates for repairs and ensures building maintenance falls within allocated budget with an emphasis on cost-containment.
• Coordinates fulfillment of work orders for corrective action and routine maintenance; monitors progress, escalating especially complex matters as needed.
• Monitors and maintains inventory levels and equipment/asset conditions through regular inspections and completion of required documentation.
• Orders supplies/equipment when necessary.
• Participates in and maintains an on-call rotation to cover emergency situations.
• Provides guidance to non-exempt Licensed & Skilled Trades staff or lower-level Facility Operations Specialists; makes procedural and process recommendations to supervisor for improved operational efficiency.
• Leads a maintenance team of 6 - 8 full time staff members, including several skilled trades.
• Leads a custodial team of 14 - 20 staff members, including 3 shifts.
• Develops and manages departmental annual expense budget.
• Assists with planning and tracking of IMU long-term capital and equipment replacement plan.
• Coordinates routine care and maintenance with food service operator operating several retail locations and operating food service kitchens located in the IMU.
• Coordinates and provides input on facility upgrade projects and works with contractors and university facility operations performing work in and around the Union.
• Provides support for operational facilities in outdoor areas immediately adjacent to the Indiana Memorial Union.
• Reads and interprets blueprints.
• Provides project coordination and leadership for building updates, renovations, repairs, and upkeep.
• Manages themselves and their teams in a way that considers the work done in public view and in close proximity to students, guests, visitors, faculty, and staff.
• Coordinates with other department leaders in management, finance, hotel operations, meeting and event services, student involvement, marketing, and other IMU tenants.
• Regularly engages with a diverse range of customers, including students, staff, and visitors, ensuring that their needs are met in a timely and professional manner, and maintaining high standards of service in a fast-paced, high-traffic environment.
• Serves as an operational resource for student programming board.
• Serves on the IMU's Leadership Team.
• Sets priorities and/or sequence of tasks to achieve objectives with some oversight.
• Provides guidance and support to junior-level peers.

General Responsibilities

• Provides day-to-day operational management of Facility Operations staff.
• Establishes short-term operational objectives.
• Identifies operational issues and/or areas of improvement and implements solutions to improve processes and/or operational efficiency.
• Analyzes, monitors, and evaluates performance of assigned staff; establishes work priorities, conducts performance reviews, and provides corrective action as needed.
• Ensures adequate staffing and effective scheduling; participates and informs employment decisions for assigned staff.
• Provides direct supervision and oversight of assigned staff and activities; impacts, and is held accountable for, the performance of team and/or assigned staff.
• Ensures and provides training to assigned staff to improve Facility Operations; researches and identifies development opportunities for assigned staff.
• Researches and stays up to date on new industry Facility Operations standards, best practices, and emerging technology; keeps next-level leader(s) informed of trends as well as significant problems.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree in business, inventory management, controls, facilities management, or related field

WORK EXPERIENCE

Required

• 2 years in business, inventory management, controls, facilities management, or related field

LICENSES AND CERTIFICATES

Required

• Valid driver's license and ability to be insured by Indiana University upon date of hire

SKILLS

Required

• Ability to work in a safe and efficient manner
• Strong verbal communication and listening skills
• Proficient communication skills
• Effective leadership skills
• Demonstrated problem solving skills
• Demonstrates a high commitment to quality
• Ability to simultaneously handle multiple priorities
• Understanding of budgets and budgeting process.
• Knowledge and understanding of Microsoft Office programs such as Word, Excel, Outlook, etc.
• Ability to successfully complete required training programs

Preferred

• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty
• Highly thorough and dependable
• Demonstrates a high level of accuracy, even under pressure
• Familiar with Work Order Control Programs, Building Environmental control programs, key management systems, lighting control systems
• Demonstrates a high commitment to diversity, equity, and inclusion
• Intermediate knowledge and understanding of principles and skills necessary to perform in profession or particular area of specialization
• Understanding of organizational technologies and practices
• Ability to identify and resolve moderately complex problems/issues/ assignment
• Problem-solving skills and techniques
• Ability to apply sound judgment and apply experienced analysis techniques within area of specialization to make decisions; demonstrated decision making skills

Working Conditions / Demands

This role regularly requires the ability to effectively communicate. This role frequently requires the ability to handle equipment. This role frequently requires the ability to remain stationary and ascend/descend ladders/stairs. This role requires the ability to move objects weighing up to 25 pounds. The role requires the ability to detect items in close proximity as well as far away; discern between colors; detect objects in peripheral space of self; discern items in detail; and to have good depth perception. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Bloomington, Indiana.

This is an in-person position.

Advertised Salary

$90,000 - $96,000 annually, based on education and experience.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level: Operational

FLSA: Exempt

Job Function: Engineering, Trades & Facility

Job Family: Facility Management

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us

Request Support
Telephone: 812-856-1234

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