Associate, Bankruptcy
Hyundai Capital America

Description

Who We Are

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:

• Medical, Dental and Vision plans that include no-cost and low-cost plan options

• Immediate 401(k) matching and vesting

• Vehicle purchase and lease discounts plus monthly vehicle allowances

• Paid Volunteer Time Off with company donation to a charity of your choice

• Tuition reimbursement

What to Expect

The Associate, Bankruptcy is primarily responsible for effective case management and resolution of complex issues to resolve and protect the company from loss as related to customer accounts impacted by a bankruptcy proceeding. This position may support any of the bankruptcy teams within the department (Chapter 7, Chapter 13, Chapter 11, and Chapter 12 accounts) for retail and lease accounts nationwide via multiple channels. The position will comply with internal policy and procedures on managing all accounts. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.

What You Will Do

1. Manage Bankruptcy Queue through the following:

• Review customer accounts adhering to department standards for effective queue management and documentation.

• Process any Bankruptcy documents needed.

• Maintain detailed logs of all irregularities and participate in reviews with UL to review possible escalated issues for HCA.

• Perform medium to heavy skip tracing activities utilizing free and paid tools such as Accurint, TLO etc. (where applicable).

• Obtain appropriate and accurate information on all accounts to ensure any applicable action(s) are taken (may manage repossession assignments and all relevant activities based on position).

• Prepare, file, and release documents/correspondence as required ensuring accuracy per HCA's Policy and Procedures while being compliant with all State and Federal laws.

2. Communicate with customers and third parties including but not limited to attorneys, as appropriate, regarding bankruptcy accounts (inbound/outbound calls including follow up as needed per position).

3. Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. Assist in the development of other team members and provide day-to-day mentoring and guidance as requested by leadership.

4. Perform all other duties as assigned.

Qualifications

What You Will Bring

• 2-4 years finance or bankruptcy experience, with auto-finance related experience preferred.

• High school graduate or GED equivalent.

• Ability to multitask and independently manage their time daily to ensure productivity and goals are met. Basic computer skills - Knowledge of Windows including Word and Excel.

• Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers.

• Strong problem-solving abilities and the desire to create positive customer experiences.

Work Environment

• Work performed in a remote environment.

• Heavy volume of accounts.

• Must be prepared to work evenings, weekends, and holidays.

• Shift based with an average of 40 hours per week, yet overtime may be expected.

• Employees are subject to extended periods of sitting and vision to monitor and moderate noise levels.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.