Associate Director, Information Technology Solutions; School of Professional Studies
Wake Forest University

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** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.Job Description SummaryThe Associate Director of Information Technology Solutions at the School of Professional Studies (SPS) is responsible for the implementation, management, and optimization of technology solutions that enhance the student experience, improve team productivity, and foster collaboration across the school. By leveraging best practices in information technology, the Associate Director will work closely with SPS staff, faculty and external partners to support innovation, scalability and operational efficiency that align with SPS's strategic goals. Key responsibilities include overseeing technology integration and operations, delivering exceptional user experiences and training programs, and managing technical support and facilities operations. The Associate Director will excel in the fast-paced, innovative culture of SPS, playing a key role in shaping critical aspects of our work with creative and forward-thinking solutions.Job Description

Essential Functions:

• Support and maintain SPS technology systems and applications, effectively identifying solutions, while ensuring consistency, security, and adherence to standards.

• Act as the primary point of contact for all technology products and services at SPS, providing troubleshooting, training, and guidance on policies and procedures to enhance user experience.

• Leverage technical expertise and project management skills to implement and support new and existing business and academic technologies that align with SPS's strategic goals.

• Identify, recommend, and implement automation and technology solutions to streamline workflows, reduce manual tasks, and improve operational efficiency across SPS.

• Support facilities operations, including the procurement and maintenance of technical and other equipment, supplies, and materials essential for SPS.

• Provide support and coordination for on and off-campus events for the School, ensuring seamless execution of all technical aspects.

• Develop, maintain, and enforce policies, procedures, and goals for information technology and facilities management in alignment with SPS's strategic objectives.

• Manage and monitor the School's equipment inventory, ensuring accurate records and efficient resource utilization.

• Collaborate with University Information Systems, other University partners, and external vendors to support the SPS information technology ecosystem.

• This is a hybrid position (Tuesdays and Thursdays on-site) based in Charlotte, NC.

Other Functions:

• Collaborate with other University and/or external partners to ensure effective and efficient operations relevant to functional area.

Required Education, Knowledge, Skills, Abilities:

• Bachelor's degree in computer science, information technology/systems, or other closely related fields with five or more years of experience, or an equivalent combination of education and experience.

• General knowledge of academic technology platforms, including: student information systems, learning management systems, admissions systems, and/or customer relationship management systems. Understand core educational processes and associated technical solutions that support student engagement and learning.

• Demonstrated proficiency in using cloud-based office tools, including Microsoft Office, Google platforms, and other relevant software

• Ability to analyze data, detect patterns and trends, interpret situations, investigate problems, recommend solutions or actions, and maintain controls and data integrity.

• Agile and adaptive in navigating change, ambiguity and challenges; while learning quickly, leveraging proactive problem-solving skills in a variety of situations, and displaying a flexible mindset.

• Effective at managing projects, including project planning, execution and monitoring with a collaborative and proactive problem-solving approach.

Preferred Education, Knowledge, Skills, Abilities:

• Master's degree in computer science, information technology/systems, or other closely related fields.

• Information Technology management experience in a higher education setting.

• Demonstrated proficiency with specific platforms, including Canvas and/or Workday Student.

• Demonstrated commitment to creating and maintaining a diverse and inclusive environment, as well as upholding the University's and school's mission, vision, and values.

Accountabilities:

• Responsible for own work.

• Support development and management of budget for functional area.

Additional Job Description

The School of Professional Studies

The School of Professional Studies (SPS), located in Charlotte, NC, is the newest school of Wake Forest University. SPS houses innovative graduate degree and non-degree programs, including certificates and other credentials, as well as relevant Executive Education courses, for working professionals. SPS is focused on developing accessible and market-relevant programs that build upon Wake Forest's current areas of strength as well as delivering future professional development education that is essential to the growing economy of Charlotte, where the School is located, and the surrounding region. SPS is at the frontier of what's next for Wake Forest University as the university boldly expands into Charlotte with the construction of an Innovation District in partnership with Atrium Health. SPS is an exciting strategic initiative for the university benefiting from strong support from the university community, including administration and trustees, and the business and civic leaders of Charlotte.

SPS has a vision to develop a new kind of leader. It helps working professionals rise to the challenges of today's dynamic job market by teaching in-demand skills and awarding sought-after credentials. The School empowers its students to adapt, grow, and excel, shaping them into leaders who will guide businesses into the future with integrity. Based in Charlotte, North Carolina, SPS offers fully online programs students can complete from anywhere, as well as opportunities to network, learn, and connect in person. Learn more about the School of Professional Studies online at https://sps.wfu.edu.

Charlotte, North Carolina

The fifth fastest growing city in the U.S., Charlotte is the most populous city in North Carolina, with more than 874,000 residents. The city is the cultural, economic, and transportation center of the Charlotte metropolitan area, especially in the financial sector. It is the second largest financial banking center in the U.S. after New York City. Home to several Fortune 500 companies, Charlotte is one of the nation's top cities expected to experience continued economic growth, particularly for start-ups.

Charlotte has opportunities and activities of a large city with the welcoming community of a small town. Great school systems, a variety of parks and outdoor venues, eclectic food scene, wonderful museums, family-friendly activities, and live entertainment venues make this city one to enjoy year around. Business Insider ranked the city 14th in its list of 50 Best Places to Live in America.

Like many great cities, Charlotte has attracted people from across the world who now call it home. The different ethnicities, ages, and religions found within the city have enhanced Charlotte's culture and sense of community.

Note:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee's supervisor.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply. Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.

Time Type RequirementFull timeNote to Applicant:This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.

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