Behavioral Health Scheduling Supervisor
Compass Health Network

Compensation: $20.98 hourly

The Behavioral Health Scheduling Supervisor is part of the person-centered integrated care team and responsible for scheduling and overseeing scheduling of outpatient therapy, outpatient psychiatry, outpatient substance use disorder psychiatry/therapy, substance use disorder residential scheduling, and psychological testing scheduling across all Compass Health Behavioral Health locations. This position directly supervises Behavioral Health Scheduler and Medication Refill Coordinator.

* Full Time Benefit Eligible Position Monday-Friday 7:30a am - 4:30 pm.

ESSENTIAL FUNCTIONS - JOB SPECIFIC

* Ensures adherence to scheduling across Compass Health Behavioral Health locations
* Interview, select and develop behavioral health schedulers
* Supervise and onboard Behavioral Health Scheduler and Medication Refill Coordinator
* Train and provide direction to Behavioral Health Scheduler and Medication Refill Coordinator staff
* Perform regular review and audit of Scheduling Representative and Scheduling Coordinator staff
* Provide Behavioral Health Scheduling Manager and Vice President of Scheduling with operational and staff issues
* Provide effective communication to assigned staff related to process/procedure changes through coordination Behavioral Health Scheduling Manager
* Point of contact for complaints/concerns regarding scheduling across Compass Health Behavioral Health locations
* Monitor and manage monthly phone reports and on an as needed basis
* Ensure scheduling voicemails are returned same business day, if applicable
* Manage schedule for accuracy, cancellations, and back fill
* Maintain and update current information on Behavioral Health Provider schedules
* Attend all required meetings as determined by the Behavioral Scheduling Manager and/or Vice President of Scheduling
* Other duties as assigned

SUPERVISORY RESPONSIBILITY

* Oversees day-to-day operations and tasks of supervisees
* Completes performance development/AIM process
* Time card management - manages time sheets
* Ensures progress and development is made toward departmental strategic plan goals

• High School/GED required
• Bachelors Degree preferred

WORK EXPERIENCE

• 1+ year Supervisory Experience Required
• 1+ years Behavioral Health Scheduling Experience Required
• Knowledge of electronic health records and Microsoft office programs required

Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri.
Our network of care includes Royal Oaks Hospital and Adapt of Missouri.
We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC).
Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve.
Our mission is “Inspire Hope.
Promote Wellness.”

Why join us?

We believe some of the most passionate people in the world work here.
Our dedicated and talented staff are our most valuable asset.
We strive to provide a work environment and services that are inclusive for our patients and our employees.

At Compass Health Network, these are just a few of the benefits that we offer as an organization:

• Competitive benefits
• Advancement opportunities
• Professional development
• Licensure supervision
• Mentor opportunities
• Tuition reimbursement
• Scholarship program
• Employee Assistance Program
• Headspace Access
• Paid time off & Paid Holidays
• NHSC Loan Repayment Participant

We welcome inquiries from qualified individuals who want to be part of a team of hardworking, dedicated and compassionate employees whose work helps us aspire to our vision of full, healthy, productive lives for everyone.
We look forward to meeting you!

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.