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RESPONSIBILITIES:
Kforce has a client that is seeking a Business Analyst in Newark, DE.Summary:The key responsibilities of the Business Analyst are to deliver day-to-day support for external clients, taking responsibility for the client experience, monitoring and resolving service issues and acting as the advocate for the client. This individual also acts as the point of contact for internal customers and business partners; Ensuring issues are addressed appropriately, accurately and in a timely manner for all parties involved. These clients hire us as Benefit Paying Agent for their Qualified and Non-Qualified Retirement Plans.Key Tasks:- As a Business Analyst, you will be accountable for adherence to service quality standards and the Benefit Payments delivery model
- Respond to and manage client inquiries and requests including but not limited to payment issues, system access, audit requests, reconciliation break research, monitoring of workflow tool queues for client directive issues, account documentation as well as account transactions and related activities
- Responsible for all client communications via telephone call and email correspondence
- Business Analyst will be responsible for notifications to service partners of any escalated issue affecting shared clients and relationships
- Responsible for receiving and tracking all client requests and inquiries for tax reporting, projects, custom reporting and operational errors/updates
REQUIREMENTS:
- Bachelor's degree - Business preferred
- Minimum 3 years of experience in client service
- Proven track record demonstrating a proactive, hands-on management approach and strong systems skills
- Desire and ability to learn quickly and be a self-starter
- A positive mindset and capability to overcome challenges are a must in addition to exceptional leadership qualities
- Strong client management skills
- Strong risk management, strategic thinking and planning skills
- Highly motivated, ability to act without direct supervision
- Excellent time management and prioritization skills
- Creative problem-solving skills - working across the organization to solution issues and implement for the client
- Communication skills - excellent oral and written business communication skills, ability to present information clearly and concisely to groups, ability to chair facilitate meetings with client and managers
- Organizational skills
- Attention to detail
- Analytical skills
- Identify and promote service improvement, efficiencies and opportunities
- Proficiency in MS Office Products (Word, Excel, PowerPoint)
- Benefit Payment experience
- ERISA and retirement plan knowledge
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking "Apply Today" you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
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