Site: Mass General Brigham Incorporated
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.
Job Summary
Summary
This position involves managing capacity and access, ensuring safe, efficient, and timely patient care, and working to coordinate and optimize all incoming hospital transfers and referrals for the system and triage patients, reducing transfer delays, balancing the flow of transfers, and coordinating standardized transfer pathways.
Does this position require Patient Care?
Yes
Essential Functions
-Elicits patient information from referring MD and outside facility nurse to allow appropriate patient triage and placement.
-Using triage tools and algorithms, working in collaboration with patient access services and others to transfer the patient in a clinically appropriate timeframe.
-Acts as a liaison to provide and ensure continuity of care for the patient and family and is a clinical resource for the financial navigator.
-Assessment of patients and families before their initial consultation requires initial nursing assessment, which may include intake, diagnosis, history, physical symptoms, psychosocial assessment, cultural assessment, and educational needs.
-Collaborates with and coordinates providers and support staff to facilitate appropriate decision-making that will provide complete and comprehensive care to the patient and family.
-Utilizes established systems to document the reason for visit, testing ordered/completed, referrals made, and current medication list.
Qualifications
Education
- Bachelor's Degree Nursing Required
Licenses and Credentials
- Registered Nurse license required
Experience
- Clinical nursing experience 2-3 years required and Patient flow, access nurse, or bed control experience 1-2 years preferred
Knowledge, Skills and Abilities
- Possesses interpersonal skills to interact effectively with intra-inter and outside-hospital physicians and personnel.
- Strong theoretical and experiential knowledge of nursing practices.
- Must possess skills to work well independently and have sound decision-making skills.
- Possesses the ability to manage critical issues relating to patient care and changing organizational climate.
Additional Job Details (if applicable)
Physical Requirements
Remote Type
Hybrid
Work Location
399 Revolution Drive
Scheduled Weekly Hours
36
Employee Type
Regular
Work Shift
Rotating (United States of America)
EEO Statement:
Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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