Care Coordinator II
BC Forward

Care Coordinator II

BCForward is looking for Care Coordinator II- Remote- FL

Position Title: Care Coordinator II

Location: Remote Florida

Anticipated Start Date: 11/25/2024 - ASAP

Expected Duration: 06 months

Job Type: FULL TIME (>=40 HRS WEEKLY, [CONTRACT], [REMOTE]

Shift: Monday - Friday 9:00 a.m. - 6:00 p.m. EST

Pay Range: $25/hr on W2

Job Description: Care Coordination

**Position Purpose:**
The Care Coordination Support Specialist plays a key role in supporting care management activities and ensuring the delivery of services to members by healthcare providers and partners. This position helps ensure continuity of care and member satisfaction through proactive outreach and coordination. The Care Coordination Support Specialist will engage with members through phone calls or home visits to discuss care plans, address concerns, and provide education and resources to help manage their care effectively.

**Key Responsibilities:**

- **Member Outreach & Engagement:**
- Conduct phone or home visit outreach to members to discuss their care plans or service plans, including next steps, available resources, and any questions or concerns.
- Provide ongoing education to members throughout the course of their care or services.

- **Care Coordination:**
- Coordinate care activities with healthcare providers, community partners, and caregivers to ensure services are delivered according to the care plan or service plan.
- Work closely with healthcare professionals and members to accommodate changes or updates to care plans based on progress or new needs.

- **Support for Member and Provider Inquiries:**
- Assist with inquiries, requests, or concerns related to the care plan or service plan from members, healthcare providers, and partners.
- Ensure smooth communication among care managers, practitioners, and others involved in the care process.

- **Assessment & Documentation:**
- Support the performance of service assessments and screenings to document the member's care needs.
- Maintain accurate, up-to-date member records in compliance with state and regulatory requirements and distribute necessary documentation to providers.

- **Compliance & Standards Adherence:**
- Follow all organizational standards, policies, and procedures, ensuring compliance with contractual requirements and regulatory guidelines.
- Ensure confidentiality and privacy of all member data in accordance with relevant laws and regulations.

- **Referrals & Resources:**
- Identify member needs and make appropriate referrals to Care Managers, community-based organizations, or Disease Management programs as necessary.
- Provide members with education on available benefits and community resources to support their care.

- **Additional Responsibilities:**
- Perform other duties as assigned by the supervisor to support the overall success of the care coordination process.

**Education and Experience:**
- High School Diploma or GED required.
- 1-2 years of related experience in healthcare or care coordination preferred.

**Skills and Qualifications:**
- Strong communication skills with the ability to engage effectively with diverse members and healthcare teams.
- Knowledge of care coordination, healthcare services, and community resources.
- Ability to document member interactions and maintain accurate records in compliance with regulations.
- Problem-solving abilities and capacity to handle sensitive or challenging situations with empathy and professionalism.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 231120 when responding to this ad.

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Job Snapshot

Employee Type
Contractor

Location
Tampa, FL (Onsite)

Job Type
Health Care

Experience
Not Specified

Date Posted
11/06/2024