Case Management Coordinator, STAR Program
Church World Service, Inc.

About CWS

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Purpose

The purpose of the Case Management Coordinator (CMC) is to support the successful and meaningful integration of underserved refugees whose experience of trauma impedes their ability to fully thrive at home, school, work or in social settings. The CMC will be responsible for assessing the needs of people referred to the program and working with families to develop holistic wellness plans for addressing those needs. This front-line, full-time employment opportunity requires regular use of reliable transportation. Strong candidates will be able to balance competing priorities, work independently and communicate effectively.

Responsibilities

Essential Duties as Case Management Coordinator

• Provide strengths-based, trauma-informed case management to trauma-affected refugees in accordance with guidelines under the ORR-funded STAR (Support for Trauma-Affected Refugees) program. Coordinate care and connect clients to other services and community resources as needed.
  

• Conduct comprehensive, family-centered (if applicable) intake assessments of clients' trauma-induced impairment or mental health needs.
  

• Establish Individual and Family Wellness Plans (IFWP) to help survivors identify and advance toward goals for healing and recovery. In partnership with identified mental health providers, design and provide a holistic package of psychological and social services to address the physical, psychological, and social effects of trauma upon survivors and their families, with the option of telehealth for all core services.
  

• Conduct ongoing check-ins with clients (at least every two weeks) to monitor progress, encourage and support achievement of IFWP goals, and address new areas of need as applicable. At least quarterly, review goals identified in plan to ensure they are specific, measurable, attainable, realistic, and time-bound (SMART), and adjust as necessary.
  

• Facilitate referrals and links to trauma-informed social support, such as housing, childcare, employment, educational or vocational assistance, liaising on behalf of client as applicable and supporting connections that coincide with IFWP's.
  

• Advocate for client needs, collaborating with volunteers, community partners, and area coalitions to strengthen the voice of refugees in our community and address barriers to service provision. Implement specific and developmentally appropriate interventions for vulnerable subgroups such as women, children, youth and LGBTQI+ individuals. As needed, provide transportation support and coordinate additional transportation links in the community to promote client's self-sufficiency and independence.
  

• Maintain detailed and thorough client case files and case notes, updating client case files and outcome assessments quarterly. Track and report all program activities including outreach to service providers and community trainings on program activities and services. Document the provision of individual and group core services each month, to ensure client mental health needs are addressed.
  

• Work closely with the Associate Director of Integration and the CWS Lancaster office to monitor program progress. Prepare program evaluation materials and assist with required quarterly reports to accurately record all services. Provide program updates and highlights to fellow team members during check-ins and staff meetings.
  

• Assess clients at the end of each federal fiscal year and inform them of their eligibility for case closure based on their achievement of goals outlined in their wellness plans. Issue case closeout letter when appropriate. Meet with continuing clients at start of each new federal year to share service options and identify client goals for new period.
  

• Assist the CWS Lancaster office's Community Engagement team as needed, with recruitment for the Refugee Advisory Board comprised of former clients to gather input and perspective on program design and development. Facilitate quarterly meetings and utilize feedback to inform grant activities.
  

• Participate in and support coordination of the Refugee and Immigrant Mental Health Coalition led by CWS' STAR program partner, Union Community Care (for example, forwarding meeting reminders, assisting with meeting administration and supporting follow up activities).
  

• Conduct outreach and trainings in the community to build knowledge of STAR program activities, CWS services, and the journey of displaced people.
  

• Actively participate in any Community of Practice developed for STAR Program recipients.
  

• Provide guidance on the day-to-day activities of the Community and Cultural Liaison role. Help this individual identify their role within the larger STAR program and support them in their client and community health worker interactions, documentation, and other tasks.
  

Common Duties:

• Effectively coordinate and work in tandem with other service providers to assist clients, avoid duplication of services, and maximize efficiency.
  

• Effectively use technology to maximize efficiency and quality of work during intake, needs assessments, and data entry.
  

• Advocate for equal access to services for refugees and immigrants.
  

• Keep informed about refugee and immigrant issues and available services, using current information to better identify and serve clients.
  

• Attend weekly meetings with supervisor and other agency staff.
  

• Undertake other duties as assigned.
  

Qualifications

Education:

Master of Social Work (MSW) degree is a non-negotiable requirement for this position.

Experience/Background:

• At least 4 years' experience providing case management or other direct social services is required.
  

• Experience and/or interest in working with refugee and immigrant groups is required. Preference given to candidates from refugee groups.
  

• At least 2-3 years' experience serving populations affected by trauma and/or mental health challenges is required.
  

• Ability to provide culturally sensitive counseling and support to refugees is required.
  

Other Skills:

• Fluency in English is required, along with superior written and verbal communication skills.
  

• Fluency in a refugee language such as Spanish, Swahili, Dari, Pashto, or Arabic is preferred.
  

• Candidate must be computer literate, with proficiency in MS Office (Excel, Word and Access) and internet applications.
  

• Strong organizational and time management skills are required.
  

• Must be comfortable visiting clients in their homes and in the community.
  

Special Requirements

• Must have access to reliable transportation and a valid driver's license with insurable record. Must be able to keep a clean driving record. Mileage accrued while executing work responsibilities is reimbursable by CWS.

• Must be able to maintain a flexible schedule to work varied hours, including occasional nights andweekends. This is an in-person position.
  

• Must be able to pass an FBI background check and a Child Abuse History Clearance.
  

Benefits

CWS offers a competitive benefits package that includes:
- 403 (b) Retirement Plan
- Medical, Dental and Vision Insurance
- Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)
- 14 Official Holidays
- 12 Sick Days Off (Accrued monthly)
- Life Insurance and AD&D
- Long Term and Short-Term Disability
- Employee Assistance Program (EAP)
- Health Savings Account
- Flexible Spending Accounts

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