Clerk III (Guest Services) - North Liberty
University of Iowa

Iowa Health Care department of Guest Services is seeking a 100% Clerk III. This position will be full-time 100% to be scheduled during the following Hours:

• Monday - Friday: 6:00a.m. - 2:30p.m.
• Monday - Friday 8:00a.m. - 4:30p.m.

The new University of Iowa Health Care North Liberty Campus will open in the Spring of 2025. This 469,000 square foot facility will be home to UI Health Care's nationally recognized Orthopedics service line, offering comprehensive, coordinated, and accessible care across the outpatient, inpatient and surgical venues. These state-of-the-art clinical facilities will also include a full-service community imaging center, laboratory services, physical therapy, retail pharmacy, and emergency department as well as an array of support services. The facility has been designed to support a superior patient and staff experience; excellence across our patient care, teaching and research missions; convenient access to services; and engaging community partnerships. UI Health Care is seeking a welcoming, highly-skilled and collaborative workforce to be a part of the opening team for this superb new campus, and to help further our mission of: Changing Medicine. Changing Lives.

Duties to include:

• Demonstrating exceptional customer service on the telephone and in person, provide directions and information on hospital services and amenities.
• In a high-volume setting, direct patients and public to specific areas within the hospital complex using extensive knowledge of hospital locations and services.
• Resolve patient and visitor complaints and difficulties as they occur through the use of effective problem solving, utilizing service recovery as necessary.
• Conduct cash transactions, performing all requirements associated with cash handling.
• Work with off-site hotel and hospital staff regarding referrals to the Rossi Guest House Lodging Program. Maintain census, waiting, list, and database information. Place qualifying families in RGHLP hotel rooms as appropriate.
• Must be able to demonstrate professional presence and be able to exercise judgement while working independently.
• Following all safety protocols, screens visitors upon entry.

Additional Info: This position has a blood-borne pathogen exposure risk. Must be able to regularly move heavy weight of 100 lbs, and occasionally in excess of 250 lbs via wheelchair or bed. Must be able to remain in a stationary position and move for extended periods of time. Must be able to work in inclement weather. Must be able to move for long periods of time.

Minimum Eligibility Requirements:

• Ability to read, write and follow instructions
  

Special Qualifications:

• Driver's license and ability to meet UI Fleet Safety Driving Record Review Standards
  

Desired Qualification:

• Excellent customer service skills; experience working with the general public in a service environment.
  
• Excellent interpersonal communication skills; experience working with internal and external customers.
  
• Ability to use a mobile phone and other electronic devices.
  
• Ability to understand basic floor plan of UIHC.
  
• Basic computer skills.
  
• Ability to safely drive all types of vehicles.
  
• Ability to exceed customer expectations.
  
• Ability to move across long distances and remain in a stationary position for extended periods of time.
  
• Ability to perform duties indoors and outdoors
  

Application Process: Please attach a resume (under submission relevant materials) as part of the application process. Job openings are posted for a minimum of 10 calendar days. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. Please contact Joseph Beebe at joseph-beebe@uiowa.edu with any questions.

Additional Information

• Classification Title: Clerk III
• Appointment Type: Merit
• Schedule: Full-time

Compensation

• Pay Level: 8
• Starting Salary Minimum: 38461.60
• Starting Salary Maximum: 57241.76

Contact Information

• Organization: Healthcare
• Contact Name: Joseph Beebe
• Contact Email: joseph-beebe@uiowa.edu

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