Clerk III - UICC Heartland Drive Pediatric Clinic 60% (with Benefits)
University of Iowa

The University of Iowa Hospital and Clinics - UI Community Clinics is seeking a 60% Clerk III at our Pediatric Heartland Drive Clinic to provide front desk reception duties for checking patients in and out, as well as scheduling clinic appointments. This is a high-volume public contact position requiring multi-tasking skills and the ability to answer multi-line phones on a consistent basis to assist external and internal customers.

This position will mainly support our patients at Heartland Drive Clinics but could float to other clinic locations based on clinical needs/hours.

Position Responsibilities:

• Gathers demographic data information and enters into the hospital EPIC system.
• Gathers the referring entity, primary care provider(s), and other healthcare providers' information and enters into the hospital EPIC system.
• Performs proper name search procedures as outlined in Policy and Procedures Manual.
• Alternates with other scheduling clerks in responding to telephone calls and assisting patients, physicians, specialty nurses, and other healthcare providers at the Scheduling desk. Assumes duties of schedulers and/or receptionists during their absences.
• Maintains effective communication with appropriate divisions.
• Performs miscellaneous clerical duties as assigned.

University of Iowa Hospitals & Clinics-recognized as one of the best hospitals in the United States-is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

WE CARE Core Values:

• Welcoming - We strive for an environment where everyone has a voice that is heard, that promotes the dignity of our patients, trainees, and employees, and allows all to thrive in their health, work, research, and education.
• Excellence - We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research.
• Collaboration - encourage collaboration with healthcare systems, providers, and communities across Iowa and the region, as well as within our UI community. We believe teamwork - guided by compassion - is the best way to work.
• Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.
• Respect - We are committed to ensuring that UI Health Care is an inclusive environment where individuals from the full spectrum of diversity - which includes identity, backgrounds, cultures, ability and perspective -feel safe, seen, and valued.
• Excellence - We dedicate ourselves to equity and fairness in research, health care, education and health.

Percent of Time: 60% (24 hours a week)

Schedule: Tuesdays, Wednesdays, and Fridays between 8:30 AM - 5:00 PM, with one Saturday per month from to 7:30 AM - 12:00 PM, no holidays and no on-call time.

Location: Coralville, IA (and surround clinics/locations based on clinic needs)

Pay Grade: 08 https://hr.uiowa.edu/pay/merit-plan

Benefits Highlights:

• Regular position located in Coralville, Iowa
• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
• For more information about Why Iowa? click here

Requirements:

• Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.
  

Special Qualifications:

• Public Contact/Customer Service experience
  
• Driver's license and ability to meet UI Fleet Safety Standards

Highly Desired Requirements:

• Demonstrated excellent teamwork/collaboration
  
  
• Previous experience successfully multi-tasking priorities

Desired Requirements:

• Medical Terminology
  
• Experience with EPIC
  
• Demonstrated excellent written/verbal communication
  

Application Process: In order to be considered, applicants must upload resume and plain text cover letter that clearly addresses how they meet the listed required and desired qualifications of this position.

Job openings are posted for a minimum of 10 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact chloe-ketcham@uiowa.edu.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization.

Additional Information

• Classification Title: Clerk III
• Appointment Type: Merit
• Schedule: Part-time

Compensation

• Pay Level: 08

Contact Information

• Organization: Healthcare
• Contact Name: Chloe Ketcham
• Contact Email: Chloe-Ketcham@uiowa.edu

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