Client Account Services, Technical Platforms
CoreLogic Solutions, LLC

At CoreLogic, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

This Client Account Services role provides technical support and communication to the clients that utilize CMS.net, SmartFees and Order Management products and technology solutions. At its core, the role bridges the gap between client requests and the various internal teams of CoreLogic required to complete the request or resolve the issue. The position requires advanced level of understanding of the configuration of certain CoreLogic applications and specific client configurations. Critical thinking and highly polished client communication skills are paramount to providing ongoing support of our clients' complex technical needs. This position may also provide support/guidance to the CX contact center team.

Job Duties

• Work with clients, in concert with Client Success Manager, to deliver excellent customer service and delivery of solutions that meet clients' varied needs.

• Client inquiry and issue management related to specific products (CMS.net, SmartFees and Order Management) typically supporting a mix of top and medium tier clients, participating in regular meetings with clients to discuss requirements, answer questions regarding Releases, discuss upcoming needs and updates on status of work in progress.

• Gather technical business requirements from clients regarding enhancements or recurring issues, and translate them into actionable items for various internal teams with little to no supervision required.

• Monitors escalations and helps troubleshoot, diagnose, and see problems through to resolution autonomously.

• Ensure application fully satisfies customers in terms of data integrity, application behavior and other factors per customer requirements.

• Work in collaboration with Client Success, Solutions/database administration, Product development and system engineering to facilitate rapid problem solving and implement changes. Advocates for the client in terms of prioritization of work.

• Monitor change requests by utilizing organizational skills and status reporting techniques.

• Identify risks, develop mitigation plans, and manage customer expectations.

• May provide support to the CX contact center team regarding escalations, education, etc.

Job Qualifications:

• Bachelor's degree or equivalent education with a focus in the IT Industry or related field. Or 2+ years' working experience in product implementation, technical or client support role.
• At least 2-3 years' experience in a similar role having had some recurring client-facing exposure.
• Experience with SQL and/or programming language is required
• Critical thinking and strong problem-solving skills
• Excellent written and verbal communication skills; including the ability to parse out the required details from client requests.
• Technical project management/coordination skills.
• Excellent organizational and follow up skills
• Ability to immediately adapt to changing requirements and conditions.
• Ability to understand client's business needs/requirements and effectively communicate issues to a range of audience members.
• Demonstrated ability to effectively collaborate and problem solve in a matrix environment
• Familiarity with lending / real estate concepts is considered an asset
• In-Depth Understanding of defined Products & Systems preferred
• Professionally assertive in order to get required attention internally and advocate for client
• Technical Background and Aptitude

CoreLogic's Diversity Commitment:

CoreLogic is fully committed to employing a diverseworkforce and creating an inclusive workenvironment that embraces everyone's uniquecontributions, experiences and values. We offer anempowered work environment that encouragescreativity, initiative and professional growth andprovides a competitive salary and benefits package. We are better together when we support and recognize our differences.

CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.

EOE AA M/F/Veteran/Disability:

CoreLogic is an Equal Opportunity/Affirmative Actionemployer committed to attracting and retaining thebest-qualified people available, without regard torace, color, religion, national origin, gender, sexualorientation, gender identity, age, disability or statusas a veteran of the Armed Forces, or any other basisprotected by federal, state or local law. CoreLogicmaintains a Drug-Free Workplace.

Please apply on our website for consideration.

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