Cloud Operations Specialist
Hays

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Visa sponsorship not available.

Our client is seeking a Cloud Operations Specialist in Remote opportunity.

Role Description

• They will manage and maintain remote monitoring and management systems.
• They will Onboard and offboard clients and agents.
• They will troubleshoot and resolve issues with remote agents.
• They will perform and remediate issues identified from routine client health checks.
• They will develop and implement automation scripts.
• They will provide thorough and excellent technical support to clients as needed.
• They will use their expertise in performance monitoring tool alerts, dashboards, and data trend analysis in a monitoring tool
• They will employ customer service expertise to help manage tasks and organize large amounts of data to use for instrumentation into an enterprise monitoring solution
• They will provide technical solutions to a wide range of difficult problems. Create, develop and tweak documentation
• They will work closely with the monitoring operations teams, production support, performance test teams, operations, application owners and application owners to deliver best-in-class monitoring
• They will be responsible for reducing Mean Time to Resolve (MTTR) incidents
• They will support day to day administration, maintenance, and management of monitoring tools
• They will ensure monitoring products and integrations are functioning correctly and works with owners to modify as required
• They will monitor the responsiveness and availability of critical systems for our customers and internal systems
• They will act promptly to events and alerts to resolve potential issues and operational risks
• They will check dashboards and coordinate the resolution of incidents
• They will continuously analyze platform behavior and give recommendations for improvements based on facts to support all aspects of the day-to-day operations
• They will participate in continuous improvement initiatives to enhance client service, efficiency and reliability
• They will follow procedures to detect issues and troubleshoot accordingly
• They will analyze logs, charts and metrics to find insightful information for incident or problem resolution
• They will write and maintain up-to-date technical documentation related to the position
• They will participate actively in incident and problem management.

Skills & Requirements

• Must have 1 certification (no exceptions) Certification can be in: AWS Cloud Fundamentals, AZ900, Google Cloud Foundation, any of the foundational certifications in the cloud space are fine. The certification levels for Azure, Google Cloud and AWS include: foundational, administrative, and professional. If one has a higher level certification, the questions during the interview will be more challenging.
• Ideally they would have 2+ year technical support ; this is public cloud support; so this would be ideal.
• Someone that is involved and actively learning new technologies; staying abreast of technology.

Benefits/Other Compensation:

Medical, Dental, Life Insurance, 401K.

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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#1164518 - Kimberly Moore