Colleague Resource Center Coordinator Sr
One Call

Colleague Resource Center Coordinator Sr

We're looking for colleagues who are ready to Think Big, Go Fast, Deliver Awe,and Win Together. These core values embody our diverse and inclusive culture and help us live out our mission of "getting people the care they need when they need it." Over the last 30 years, our company has established itself as the market leader in managed care for the workers' compensation industry. We are committed to making a positive impact in the lives of the injured workers we serve, and we have fun doing it.

Salary Range: $22.45 - $33.7Hourly

This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $22.45 - $33.7Hourly

Benefits Summary:
In return for your commitment to our company's mission, we offer a vast array of benefits to help support the whole you.

• Opportunities to work from home

• Competitive wages with opportunities to earn annual merit increases

• Paid development hours to use for professional and community development!

• Generous paid time off, 8 company holidays, and 2 floating holidays per year

• $1,000 Colleague Referral Program

• Enterprise Recognition Program rewarding colleagues for their extraordinary work

• Exclusive discounts on travel, activities, and merchandise via work discount program

• Colleague Assistance Program that provides free counseling and financial services

• Tuition Reimbursement Program including certifications

• Quantum Health: A healthcare navigation platform to help our colleagues make the best, most cost-effective healthcare decisions

• Medical, dental, and vision insurance

• Pre-Tax FSA and HSA health savings accounts

• 401(k) matching

• Company paid life insurance

• Company paid short term and long-term disability

• Referral program

• Healthcare concierge

The One Call Foundation which aims to help colleagues during unexpected emergencies, from car accidents to natural disasters.

The Colleague Resource Center Coordinator will support the Colleague Resource Center and People team with complex and specialized administrative tasks including responding to People Team (HR) inquiries, conducting HR data analysis, reporting, maintaining data integrity, and providing other general HR support.

GENERAL DUTIES & RESPONSIBILITIES:

• Provides excellent customer service by responding to colleague requests and questions.
• Leverages technology and systems to generate and manage both standard and ad hoc HR reports and rosters and disseminates to others as needed.
• Submits and approves data change requests into the human capital management system.
• Maintains employee records, ensuring completion and accuracy of details such as employee contact information, job classification, pay rates, organizational structure, and other key details.
• Performs administrative and recordkeeping tasks related to staffing changes, which may include layoffs, resignations, terminations, and extended leaves of absence.
• Participates in applicable HR projects.
• Assists in the development and documentation of business processes and procedures.
• Performs general queries to supply information requested by other colleagues, departments, or members of the People Team.
• Recommends improvements to strategy, processes, and applications use.
• Assists with new hire orientation and onboarding as needed.
• Performs receptionist duties at the People Team suite's front desk on designated days.
• Conducts or assists with record audits and mandatory reports, which may include I-9 audits, EEO-1 filings, payroll audits, and other compliance reviews.
• Ensures that all local, state, and federal employer posting-requirements are met and up to date.
• Assists with processing of terminations.
• Assists or prepares correspondence as requested.
• Schedules meetings as requested by People Team leadership.
• Ability to triage new tickets in HR SNOW case management system and assign to Colleague Resource Center Generalists where necessary.
• Ability to respond to low level inquiries in HR SNOW.
• Pulls reports and assists with compiling survey data.
• Performs other duties as assigned.

The CRC Coordinator Senior will perform all duties above and:

• Respond to intermediate tickets in HR SNOW and escalate to Generalists if needed.
• Analyze survey data and recommend changes to support business needs and current colleagues.
• Assist with scheduling and conducting exit interviews.
• Develop a reputation as a neutral and approachable HR professional serving colleagues and the organization.
• Lead and serve as point person on CRC projects and tasks.
• Familiarity with employment law topics and basic knowledge of HR compliance issues.
• Demonstrate proficiency in HR functions related to the Coordinator I job duties; acts as a trainer for others
• Directly support Generalists, Business Partners, and other HR COEs with People Team initiatives.
• Regularly participate in HR development courses to strengthen knowledge of HR subjects

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

• Bachelor's degree (B.A. or B.S.) or two (2) or more years of related experience and/or training or an equivalent combination of education, training and/or experience.
• HR experience preferred.
• HR certification a plus.

GENERAL KNOWLEDGE, SKILLS & ABILITIES:

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to show compassion in difficult situations.
• Ability to prioritize workload in fast-paced work environment.
• Must be able to adapt to change.
• Proficient with Microsoft Office Suite and Outlook.
• Ability to handle sensitive and confidential information.

PHYSICAL/EMOTIONAL DEMANDS & WORK ENVIRONMENT:

• For roles located in office or home settings, this job is primarily sedentary and may involve repetitive motions; the employee is regularly required to sit, use hands and fingers, speak, and hear.
• For roles located in the field, this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands and fingers, speak, and hear.
• The employee is occasionally required to stand, walk, and lift objects (up to 10lbs weight; up to 4 ft. height).
• Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus
• The work environment utilizes florescent lighting; noise level is moderate.
• The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload.
• Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position.
• Please be advised this job description is subject to change at any time.
• This position requires the incumbent to work in the corporate office multiple times per week

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