Commercial Field Service Manager
Alfa Laval Global

Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job

As the Commercial Field Services Manager, you will play a pivotal role shaping and executing growth strategies and optimizing the profitability of our ~$300M Field Services business. You will define our services portfolio, service standards throughout the organization to enhance our customer experience and deliver above market growth. This will include close collaboration with marketing & sales teams to ensure we have a compelling offering for our customers. This role will also be expected to drive other functions towards improvements in their areas (e.g., service delivery, operations, technical services) to deliver customer satisfaction as well as profitability. Currently this is a hybrid opportunity located in Houston-TX.

As a part of the team, your main responsibilities will be:

• Strategic Leadership: Lead the development and execution of comprehensive growth strategies for the Field Services business across all elements of the portfolio including contracts, rentals, billable repairs, training & upgrades.
• Product Management Excellence: Oversee our portfolio of services offerings, driving excellence and collaborating with cross-functional teams to create and deliver an effective and competitive service portfolio that meets customer needs.
• Commercial Expertise: Strategically develop, implement, and optimize actionable strategies that will help the service sales & marketing teams to improve revenues through new customer coverage, billable service purchases, and higher contract conversion & renewal rates.
• Market Analysis & Pricing: Conduct thorough market analysis, competitive assessments, and customer segmentation to identify emerging trends and opportunities for new business and to offer appropriate pricing & service standards to compete in a dynamic marketplace.
• Relationship Management: Cultivate and maintain strong relationships with key stakeholders, including customers, industry influencers, and partners, to drive business growth and identify collaboration opportunities to grow the business.
• Service Partnership: Work with service operations & technical services to ensure we are able to deliver on service standards & profitability targets of our offerings, including by performance monitoring and management of financial (e.g., margin) & operational KPIs (e.g., downtime)
• Financial Management: Take accountability for the financial performance of the product line, including delivering on growth, managing costs, monitoring price performance, and ensuring improved profitability of the business. Your Key Measures of Performance will be: achieve Services Portfolio EBITDA targets and achieve Service Revenue (field) and growth targets.

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

What you know:

You have a bachelor's degree in business or science with post-graduate study preferrable and:

• Minimum of 10 years of progressive experience in leadership within a service intensive industry.
• Proven track record of driving revenue growth & profitability initiatives at a strategic leadership level
• Exceptional strategic thinking, analytical skills, and the ability to translate market insights into actionable growth strategies for sales & marketing teams.
• Strong leadership qualities with demonstrated experience in leading and inspiring commercial teams to achieve strategic sales and growth goals.
• Proven ability to identify, launch, and drive cross-functional initiatives to successful completion in a fast-paced environment.
• Excellent communication, negotiation, and stakeholder management skills.
• Strong analytical, problem-solving, and decision-making capabilities.

What's in it for you?

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval's future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right. The base salary for this role is typically $120,000 - $ 150,000.

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

EEO/Vet/Disabled Employer

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