Community Outreach & Testing Services Manager
The University of Chicago

Department
BSD MED - Infectious Diseases - Chicago Center HIV Elimination - Testing

About the Department
The Chicago Center for HIV Elimination (CCHE), is situated within the Biological Sciences Division at the University of Chicago Medicine. CCHE aims to eliminate all new HIV transmission events by 2041.

The University of Chicago's position on the South Side makes it uniquely situated to test, treat, and prevent new HIV infections in a highly affected population. The South Side communities and majority Black suburbs connected to them to the South represents the largest contiguous Black population in the United States. By using our integrated HIV transmission elimination approaches, we are beginning to make new infections in these communities less frequent.

Job Summary
In this role, the Community Outreach & Testing Services Manager is responsible for completing daily or shift specific quality audits, facilitating monthly team meetings, and directing delivery of quality, patient-centered services for sexual and gender minority individuals seeking outreach and testing services. This is in collaboration with and under the supervision of the Director of Population Centered Health Homes. In the absence of the Director of Population Centered Health Homes, the Manager of Community Outreach & Testing Services assumes responsibility for the unit.

Responsibilities

• Training and supporting the Outreach and Network Services team members. Training consists of completing the HIV testing and counseling training for new hires, processing training, phlebotomy training, other team trainings on updated protocols and services, and CCHE-wide trainings and protocols.
  
• Leads team huddles to ensure communication across the team on weekly updates on projects, clients and other policies as needed.
  
• Assists with the coordination of cross-team collaborations with research, admin, supportive services, biostats, PACT to ensure activities, communications, and managing project deliverables are maintained.
  
• Complete regular audits ensuring documentation is up to date for the Outreach & Network Services team.
  
• Serves as a back up for testing services for research and drop in as needed.
  
• Provide task management to the Outreach & Network Service team, offer weekly supervision meetings and approve all time in workday for the Network Services team.
  
• Supports on-site Manager on duty responsibilities (supporting the team in crisis intervention, de-escalation, and completes all required documentation.
  
• Leads and offers support across teams to connect teams to various community partners, develops partnership agreements and maintenance space coordination.
  
• Work independently and within teams on special non-recurring and ongoing projects.
  
• Performs for all tasks in complex clinical studies.
  
• Performs various administrative and operational tasks under moderate supervision. Acts as a resource on the basics of clinical research and related aspects of clinical study for other clinical research staff.
  
• Performs other related work as needed.
  

Minimum Qualifications

Education:
Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).

Work Experience:
Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications

Experience:

• Experience working with and/or providing care to LGBT populations, Black and Latino community members.
  
• Experience providing HIV/STI testing and counseling.
  

Technical Skills or Knowledge:

• Proficiency in Microsoft Applications, including but not limited to Outlook, Excel, Access and Word.
  

Preferred Competencies

• Demonstrated effective leadership and teaching skills.
  
• Strong organizational skills.
  
• Strong knowledge of Chicago social service resources.
  
• Strong knowledge of program subject matter.
  
• Strong interpersonal skills and the ability to work both independently and as part of a team.
  
• Flexibility.
  
• Creativity.
  
• Ability to manage stressful situations.
  
• Ability to maintain confidentiality.
  
• Ability to work on multiple projects simultaneously, set priorities, and meet deadlines.
  
• Ability and/or willingness to provide HIV/STI treatment, education, and prevention in non-traditional settings (community venues).
  
• Demonstrated written and verbal communication skills and strong analytical skills.
  

Working Conditions

• Ability to travel to various community venues across the metropolitan area.
  
• Ability to work on multiple projects.
  
• Ability to work non-traditional hours.
  

Application Documents

• Resume/CV (required)
  
• Cover Letter (required)
  

When applying, the document(s) MUSTbe uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family
Research

Role Impact
Individual Contributor

Scheduled Weekly Hours
40

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Pay Rate Type
Hourly

FLSA Status
Non-Exempt

Pay Range
$65,000.00 - $75,000.00
The included pay rate or range represents the University's good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible
Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:http://securityreport.uchicago.edu.Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

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