Consultant Performance Improvement Office
Billings Clinic

The Performance Improvement Consultant(s) support the key functions of the Performance Improvement Office which is responsible for the deployment of the organization's strategic and operational plan and accelerating performance improvement and engagement at all levels of the organization. The team of consultants support the Executive Director to drive the implementation of large, cross-functional projects that impact the organizational strategy and performance. Functions as an internal consultant to the Senior Team and operational leaders. Consultants will specialize in the following areas: Measurement and Accountability; Leadership Development and Engagement; Business Development and Analysis; and Complex Project Management. This position requires strong ability to collaborate with individuals at all levels, ability to accurately assess organizational needs and proactively engages with key stakeholders using a strengths-based and solution-focused approach.

Essential Job Functions

•Leads and facilitates performance management projects identified in annual goal setting process. Ensure adequate projects are in place to meet goals and appropriate resources identified to support. Provides strong business acumen to ensure strategies are aligned with organizational culture and business objectives.
• Develops and maintains comprehensive business case development process to improve decision making, performance and implementation. Gathers and analyzes information and data to develop business case recommendations.
• Partners with executive and operational leaders to prioritize project opportunities, aggregates project lists driven by system and division needs and acts as a change agent resource for the leaders.
• Maintains 90 Day planning process to deploy strategy, goals and projects down to the front-line manager level. Facilitates and builds individual capability and fosters accountability for project completion.
• Aggregates performance measurement from local and system sources to drive learning and accountability. Completes data analysis and does direct process observation when needed. Links measurement of a project's performance to the organization wide scorecard.
• Serves as the project manager for complex unit specific or system-wide projects with a high degree of customer service, communication, teamwork and timeliness.
• Develops and facilitates all aspects of a project or program; planning appropriately and communicating to key stakeholders in a proactive way; manages team dynamics while balancing resources/cost/time.
• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
• Performs all other duties as assigned or as needed to meet the needs of the department/organization.

Knowledge of / Skills / Abilities / Complexities and Difficulties

• KNOWLEDGE OF:

• Health care trends and current economic challenges relating to healthcare performance
• Healthcare operations including hospital, clinic and support areas
• Complex change management in healthcare setting and/or business setting
• Microsoft Office programs (Word, Teams, Excel, PowerPoint and Service Now PM)
• Performance improvement in health care setting and/or business setting
• Regulatory requirements and guidelines and contracts
• Information and computer systems applications
• Effective customer service techniques and Personal Service Excellence (PSE) skills.

• SKILL IN:

• Performance improvement and project management.
• Strong interpersonal, communication, organization and project management skills
• Professional communication skills, both verbal and written to effectively communicate to leadership, physicians and staff.
• Advanced interpersonal and written communication skills; listening well; reading, interpreting, and clearly presenting complex information; using tact when expressing ideas or opinions
• Building collaborative relationships, both internal and external
• Excellent organizational and time management skills working in a manner which is conducive to productivity, efficiency and cost effectiveness
• Detail oriented and skill in execution of work
• Critical thinking skills and the ability to set priorities and functions for team and individual success
• Analyzing data to formulate business case for change in processes to improvement performance
• Exercising initiative and judgment
• Effective conflict resolution practices and processes
• Excellent organizational and time management skills
• Detail oriented and skill in execution of work
• Critical thinking skills and the ability to set priorities and functions for team and individual success

• ABILITY IN/TO:

• Handle sensitive and confidential material responsibly
• Intellectual independence and problem-solving ability, and tolerance for ambiguity.
• Facilitate communications between divergent groups and assessing problems to initiate creative solutions
• Ability to manage multiple projects/priorities and work well independently in a fast-paced environment
• Demonstrate good judgment and decision making - be a critical thinker
• Adapting presentations to suit a particular audience; presenting to a variety of audiences and eliciting appropriate involvement from them
• Prioritize tasks and focus on results in a complex organization operating in a fast-paced environment.
• Communicate clearly and effectively, both verbal and written
• Establish and maintain effective and collaborative relationships
• Work effectively in a productive and collaborative team environment
• Successfully work independently with minimal supervision or direct oversight
• Respond calmly and effectively in emergent or difficult situations
• Maintain flexibility to adapt to a variety of workload assignments