CRM (Slate) System Administrator- AZ/IL- Information Technology Services
Midwestern University

Summary

The CRM (Slate) System Administrator is responsible for supporting the university’s recruiting and admissions, student success, and institutional advancement efforts. This person will have a deep understanding of CRM systems, particularly Technolutions Slate and possess the ability to collaborate with various stakeholders across the university to optimize CRM processes, ensure data integrity, and drive system enhancements. This position can be located on either the Glendale, Arizona campus or the Downers Grove, Illinois campus and will report to the Director of ITS Applications.

Essential Duties and Responsibilities

• Manage and maintain the Technolutions Slate CRM system, ensuring its smooth operation, performance, and security.
• Configure and customize the Slate environment to meet the university’s needs, including creation and management of user accounts, permissions, and roles.
• Monitor system performance and troubleshoot issues as they arise.
• Perform regular system audits and data integrity checks to ensure accurate and up-to-date information.
• Provide day-to-day support to end users, addressing technical issues, answering questions, and offering guidance on best practices.
• Develop and deliver training sessions and resources for faculty, staff, and other stakeholders to ensure efficient and effective use of Slate.
• Oversee the import, export, and integration of data between Slate and other university systems (e.g. SIS, financial systems).
• Create and maintain complex queries, reports, and dashboards to support enrollment management, student success initiatives, and institutional advancement efforts.
• Collaborate with departments to identify data needs and provide accurate and timely reports for decision making.
• Identify opportunities for system enhancements and implement new features to improve user experience and operational efficiency.
• Stay informed about updates and new functionalities in Technolutions Slate and recommend there adoption where appropriate.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must be able to work in a constant state of alertness and safe manner and have regular, predictable, in-person attendance.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                                            

Bachelor’s degree required, preferably in computer science, computer engineering, software engineering or a related information technology field from an accredited institution.  Master’s degree preferred.  Must have 3-5 years of experience in CRM system administration, with a strong preference for experience with Technolutions Slate. 5-7 years of experience is preferred. Experience in a higher education environment, particularly in admissions, student success, and institutional advancement is highly desirable.         

The individual must have the following skills:

• Strong understanding of data management principles, including data integrity, integration, and reporting.
• Excellent problem-solving skills and attention to detail.
• Ability to work collaboratively with diverse teams and communicate complex technical concepts to non-technical stakeholders.
• Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
• Commitment to continuous learning and professional development.

Computer Skills                                              

Computer proficiency in MS Office (Word, Excel, Outlook). Slate or CRM platforms, Technolutions Slate, SQL, HTML, CSS, and JavaScript.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to walk, stoop, kneel, crouch, crawl, or push or pull equipment. The employee is frequently required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee must occasionally lift and /or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Midwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses, one in Downers Grove, Illinois and the other in Glendale, Arizona. More than 6,000 full-time students are enrolled in graduate programs in osteopathic medicine, dentistry, pharmacy, physician assistant studies, physical therapy, occupational therapy, nurse anesthesia, cardiovascular perfusion, podiatry, optometry, clinical psychology, speech language pathology, biomedical sciences and veterinary medicine. Over 500 full-time faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning, respect for all members of the health care team, service, interdisciplinary scholarly activity, and personal growth.

We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long term disability and pet insurance.  We offer flexible spending accounts including healthcare reimbursement and child/dependent care account.  We offer a work life balance with competitive time off package including paid holiday’s, sick/flex days, personal days and vacation days.  We offer a 403(b) retirement plan, tuition reimbursement, child care subsidy reimbursement program, identity theft protection and an employee assistance program.  Wellness is important to us and we offer a wellness facility on-site with a fully equipped fitness facility. 

Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws, including 41 C.F.R. 60-1.4(a), 250.5(a), 300.5(a) and 741.5(a). Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/).  Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.