Cuban/Haitian Entrants Case Manager
Church World Service, Inc.

About CWS

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Purpose

The Case Manager offers support and services to refugees to help them successfully make a new home in the United States.

Responsibilities

• Welcome and orient refugee populations to the community and culture.
• Assist Cuban-Haitian Entrants clients in developing self-sufficiency plans.
• Assist Cubans-Haitian Entrants clients with public benefits applications and referrals to obtain SNAP, WIC, Medicaid and public education.
• Provide case management and identify support services that help clients to better integrate and succeed in their new community, including ESL, job training, transportation, immigration services, and childcare.
• Document all contacts and services in client case files and maintain case note logs. In addition to documenting all services, record clients' public assistance usage. Complete all required reports.
• Provide translation/interpretation and accompaniment to clients when necessary.
• Attend community outreach event and meetings, trainings and conferences about services for Cuban Haitians.
• Keep informed about refugee and immigrant issues, and available services to refugees, using current information to better identify and serve refugee clients.
• Represent the program at meetings and speaking engagements relevant to the responsibilities of the position.
• Perform all duties in a culturally and linguistically appropriate manner.
• Undertake other duties as assigned.
• Work varied hours, including some evenings and weekends.

Qualifications

Education:

Bachelor's degree or equivalent work experience in lieu of degree.

Experience:

Three years of previous work experience and interest in refugee resettlement, case management or other direct social services to migrants and refugees.

Other Skills:

Fluency in Haitian Creole or Spanish is required. Superior English written and verbal communication skills are required. The successful candidate must be computer literate, with proficiency in MS Office (Excel and Word) and internet applications.

Special Requirements

• This position is mostly in-person with some flexibility working from home.
• Background check required.
• US drivers license and ability to be insured by CWS policy holder.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
• Strong preference for Haitian Creole fluency.

Benefits

CWS offers a competitive benefits package that includes:
- 403 (b) Retirement Plan
- Medical, Dental and Vision Insurance
- Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)
- 14 Official Holidays
- 12 Sick Days Off (Accrued monthly)
- Life Insurance and AD&D
- Long Term and Short-Term Disability
- Employee Assistance Program (EAP)
- Health Savings Account
- Flexible Spending Accounts
- Commuter Benefits

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