Customer Experience Associate
Roth Staffing Companies

Job Description:
* Handle employee and customer inquiries on products, services, and scheduling via phone and email.
* Deliver exceptional customer service and efficient solutions.
* Demonstrate comprehensive product and process knowledge.
* Stay updated on product changes, services, and promotions.
* Resolve customer issues, escalating priority cases.

Requirements:
* Highschool Diploma or GED
* 2+ years of customer service or sales support experience
* Proficient in Microsoft Office Suite (Word, Excel and Outlook)
* Experience with Salesforce CRM is a plus!

Additional Info:
* Pay: 45,000 to 50,000 annually
* Schedule: 8:00 am- 5:00 pm Monday through Friday
* Location: 100% In-Office

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.