Customer Experience Specialist
Roth Staffing Companies

Mortgage client is seeking a Customer Experience Specialist for a long term contract, ideally to hire in Tampa, FL!

Pay Rate: $21-23/hour

Location: Tampa, FL, onsite

Duration: Long term Contract or temp to hire

Our client is a leading national home loan lender and is currently seeking a Customer Experience Specialist in Tampa FL.

The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.

The Customer Experience Specialist will:

Operate in a Call Center environment as a customer success advocate

Answer high-volume, inbound calls or texts from current customers in a timely manner

Perform routine data entry and validation tasks

Handle routine calls, emails and/or chat responses with Pennymac employees, consumers and/or authorized 3rd parties

Interact with multiple departments to expedite processing and/or issue resolution

Perform other related duties as required and assigned

Demonstrate behaviors which are aligned with the organization's desired culture and values

Qualifications:

Mortgage and/or financial services call center experience is a plus

Bilingual Spanish is a plus

General understanding of applicable Federal, State and Local mortgage regulations a plus

Capable communicator, written and oral

Strong negotiation skills with ability to effectively resolve problems

Demonstrated proficiency with computers and mainstream computer applications Excel, Outlook, Word, Teams, Google Sheets, Google Docs

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.