Customer Master Analyst
BC Forward

Customer Master Analyst

BCforward is currently seeking a highly motivated Customer Master Analyst

for an opportunity at Denver, Co-Location!

Position Title: Customer Master Analyst

Location: Denver, Co

Anticipated Start Date: 12/15/2024

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12+ Months

Job Type: Full Time (>=40 HRS WEEKLY) - CONTRACT - Hybrid

Pay Range: $15/hr - $20/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Key responsibilities:
Customer Data Management: Help manage the creation, maintenance, and accuracy of customer master records in our database. This includes capturing and updating relevant information such as contact details, billing and shipping ng addresses, and other pertinent data to ensure information is up-to-date.
Data Validation: Identify and rectify discrepancies, inconsistencies or duplications in the system.
Process Improvement: Make recommendations to team leadership where there are inefficiencies or opportunities for possible improvements to existing data validation processes.
Collaboration: Work with cross-functional teams, including sales, marketing, finance, and customer service to gather and validate customer information. Communicate and interact both professionally and effectively to resolve data-related issues and provide support when required.
Compliance: Ensure compliance with company policies and procedures, as well as localization requirements when applicable, related to customer data and data privacy.
Escalation: Escalate unresolved or complex cases to team leadership for assistance.
Customer Satisfaction: Strive to meet or exceed customer satisfaction targets by addressing concerns promptly, demonstrating empathy, and contributing to a positive overall customer experience. Basic Merging: Work to get appropriate approvals to process basic account merges according to guidelines and get them processed.
System Enhancements: Assist with testing for system enhancement projects and initiatives related to customer master data management.

Qualifications & Experience:
* High level of integrity and commitment to maintaining data confidentiality Minimum High School Degree
* Degree in Business Administration, Information Systems or a related field is a plus
* 1-2 yrs experience in customer data management or a similar role, preferably in a large-scale organization, with strong customer service and data entry experience is preferred but not mandatory.
* 1-2 yrs experience using customer relationship management (CRM) systems and other data management tools is preferred but not mandatory.
o Strong attention to detail and ability to handle large volumes of data accurately Problem-solving and troubleshooting capabilities
o Analytical mindset with the ability to identify data patterns and trends
o Strong organizational skills and the ability to prioritize tasks effectively

General abilities and skills expected to be learned and mastered in this role:
* Good comprehension and understanding of the complexity of how customer master data is entered, maintained and used
* Good comprehension and extensive experience with Salesforce and Oracle
* Good understanding of and adherence to trade and revenue compliance
* Strong customer service skills

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

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About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 231952 when responding to this ad.

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Salary Details

This salary was provided in the Job Posting.

$15-$20

Hourly Salary

Job Snapshot

Employee Type
Contractor

Location
Denver, CO (Onsite)

Job Type
Customer Service

Experience
Not Specified

Date Posted
11/27/2024