Customer Service Ice Rink Attendant - Temporary, Class of 1923 Ice Skating Rink
University of Pennsylvania

University OverviewThe University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.Posted Job TitleCustomer Service Ice Rink Attendant - Temporary, Class of 1923 Ice Skating RinkJob Profile TitleTemporary Employee - Non-ExemptJob Description SummaryThe University of Pennsylvania Class of 1923 Ice Skating Rink, located adjacent to the east entrance of Penn Park, has been serving the community since it first opened over 50 years ago in 1970. The 60,000 square foot facility boasts approximately 2,000 seats, locker rooms, concession stands, and event rooms that can accommodate private groups of up to 50 people. The ice surface itself is 85' x 200', totaling 16,327 square feet of frozen fun and healthy activity. The main entrance into the lower concourse is off of Lower Walnut Street. The rink may also be accessed via its entrance on Walnut Street. The Penn Ice Rink meets a wide range of needs. The rink is home to many hockey clubs for men and women, along with annual tournament play. The skating season spans from mid-June to late April each year.Job Description

This position is a temporary part-time position. The Ice Rink is normally open 18 hours per day, 7 days per week. The position is primarily an evening and weekend position scheduled to work not more than 29 hours per week. Daytime hours may also be expected. In support of and under the Associate Director, Assistant Manager, and Operations Manager in their absence and the Shift Supervisor on duty during a shift. Must be readily available to respond to customer inquiries in person and via telephone. At the direction of the Shift Supervisor or Manager on Duty, the CSR maintains a focus on ensuring safety and customer experience. The position is visible to customers and directly reports to the Assistant Manager. The CSR works closely with the Manager on Duty to enforce University policies within the facility. The CSR may also be responsible for operating point-of-sale receiving payments for programs from guests. The CSR also performs duties as assigned during a shift.

Complete housekeeping duties in assistance to house keeping staff as needed during a scheduled shift as directed by Shift Supervisor and Manager. CSR may be required to skate guard during public skating sessions and perform other tasks as directed. The Customer Service Representative dress is clean, casual, no faded, torn or ripped pants or skirts. No shorts. Top must be free of offensive or objectional graphics. No tank tops. Footwear must be closed toe, full covering. No sandals or open toe shoes.

Key Responsibilities

• Respond to customer inquiries and questions in person and via telephone, seek assistance from Shift Supervisor as needed.

• Perform programming duties during shift and inform Shift Supervisor and manager in the case of any issues that may arise.

• Gain a basic knowledge of facility scheduling and programs offered. Seek answers when unknown with assistance of manager.

• Perform housekeeping duties when directed to ensure facility is kept clean and presentable to all visitors during scheduled shift.

• Perform skate rental tasks including distribution and collection of rental skates during public skating, late night skate, and private ice skate sessions.

• Maintain cleanliness and order in the skate rental room ensuring effective skate rental process.

• Perform scorekeeper duties as directed by Shift Supervisor and as scheduled.

• Perform point -of-sale activities as directed during scheduled designated cashier shift.

Qualifications

High school diploma or GED or equivalent combination of education and experience, are required. Experience in Ice Rink operations is preferred. Availability to work evenings and weekends day and evening shifts as scheduled. Ability to lift 24-50lbs. Strong verbal communication skills required. Ability to provide excellent customer service to a diverse customer base. Previous retail or sales experience desirable.

Job Location - City, StatePhiladelphia, PennsylvaniaDepartment / SchoolBusiness ServicesPay Range$7.25 - $15.00 Hourly RateSalary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile. Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.Special Requirements
Background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

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