Customer Service Rep - Healthcare
Roth Staffing Companies

Job Title: Customer Service Representative - Healthcare

Job Duties/Description:

• Handle the creation and management of new patient accounts, ensuring accuracy and completeness.
• Organize and manage the scheduling of services for assigned sales representatives, maintaining efficiency and timely appointments.
• Keep customer files updated and accurate, produce all necessary delivery paperwork.
• Manage inbound and outbound customer calls, emails, and inquiries with professionalism and courtesy.
• Address and resolve customer concerns or issues promptly and effectively.
• Follow all HIPAA regulations to ensure patient information confidentiality.
• Communicate empathetically with customers to understand their needs, providing clear and concise information about products, services, and processes.
• Accurately load all patient information into the working system, generating all necessary documentation.
• Maintain a strong understanding of the company's products, services, funding sources, and policies and procedures.
• Develop and maintain knowledge of specific requirements for contracted providers.
• Continuously update knowledge on industry trends and customer service best practices.
• Participate in training sessions to enhance skills and knowledge.

Requirements:

• High School Diploma or equivalent work experience in the industry.
• Minimum of 2 years of call center experience within the healthcare industry.
• Familiarity with insurance rules and regulations is preferred.
• Ability to multitask, strong analytical skills, attention to detail, and organizational skills.
• Basic Microsoft Office skills.
• Ability to work well in a team environment.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

This job has expired.