Customer Service Representative
Alfa Laval Global

Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job...

This role is responsible for providing direct support to customers in handling Complex component, Project, Field Service and Service Operations Orders throughout the order to cash process (from customer order to invoicing) and keep the customers updated on deliveries.
Responsible for the activation of the internal processes for the order execution.

This is a hybrid position located in Chesapeake, VA.

Responsibilities include:

• Enter orders in order system.
  
• Provide follow up on customer order backlog to ensure invoicing is completed in a timely manner with accurate order dating to ensure timely delivery.
  
• Review purchase orders to determine if customer expectations can be met.
  
• Attend weekly meetings with the AMDC to discuss parts backlog.
  
• NAVSUP jobs - enter Receiving Reports in WAWF for QAR approval (PKI cert. required.
  
• NAVSUP jobs - invoice in WAWF (PKI Cert required).
  
• Maintain Government Inventory Spreadsheet, ensuring information is current.
  
• Assist with Government Audits.
  
• Assist Accounts Payable/Receivable with basic accounting functions such as processing credits for returns, providing proof of delivery for invoicing and receiving purchase orders so that vendors can be paid.
  
• Ability to work in office 3/5 days a week. Hybrid work schedule.
  
• Assist Shop Manager as needed.
  

"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games."

What you know:

• High school Diploma.
  
• Minimum 2 years of experience of capital equipment project management.
  
• 2 years of experience in a customer service role, preferably in a technical or industrial environment.
  
• Knowledge of US Government contracts desired.
  
• Excellent interpersonal, communication and organizational skills.
  
• Excellent phone skills, customer focus, teamwork and initiative.
  
• Strong desire to provide quality service with a team approach to achieve customer satisfaction.
  
• Knowledge in WAWF desired.
  
• Active federal government security clearances desirable.
  
• Strong PC skills in word processing, spreadsheet and database software.
  
• Resilience.
  

What's in it for you?

At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right. The base salary for this role is typically $25 to $2 USD per hour.

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

EEO/Vet/Disabled Employer

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