AboutFedEx Supply Chain
FedExSupply Chain, a subsidiary of FedEx Corp. (NYSE: FDX), is a leader in thethird-party logistics industry offering a diverse service portfolio thatenables commerce for businesses. With a proven track record of innovation andoperational excellence, FedEx Supply Chain takes a consultative approach tooptimize logistics processes, implement innovative technology and drivecontinuous improvement. By leveraging best practices and the world-renownedFedEx network, FedEx Supply Chain delivers leading solutions that provideflexibility, enable scalability and improve cost-effectiveness for customers.Through more than 11,000 employees, 130 operations and 35 million square feetof warehouse space, FedEx Supply Chain manages nearly 150 million packages andprocesses 358 million returns each year. For more information, go tosupplychain.fedex.com.
WeHave….
- Astrong FedEx brand consistently ranked among the world's most admired andtrusted employers.
- Atop notch leadership team with the experience needed to grow and develop yourcareer.
- Anopen mind for new ideas and creative methods.
- Astrong compensation and benefits package, including health, vision, dental,401k with a strong match and much more!
GeneralSummary….
The Customer Service Representative will answerall incoming calls to the department and field inquires and/or forward calls tothe appropriate teammate.
This position will beresponsible for…..
- Responsible forhandling inbound and out-bound calls, email, and faxes in a timely andprofessional manner.
- Acting as the firstlevel of support for inquiries from customers, and direct customers to thecorrect resource for incorrectly routed phone calls, email, webmail, and faxes,or for additional assistance as necessary.
- Assist with inquiries,reporting, and troubleshooting for customers, working cohesively as a team forthe benefit of the customers.
- Provide accurateinformation to customers concerning Manufacturers' Policy and Procedures.
- Assist customers withproduct returns, label requests, recalls, assistance maneuvering the website,and any other questions.
- Process RA and RecallPacket requests for customers.
- Complete reconciliationservices for clients as needed.
- Research and/or resolvereturns, including Return Resolution, Issue Tracking and Recall as per standardprocedures.
- Complete "paperworkonly" returns as needed.
- Assist Operations withreturn processes including, but not limited to, research, inventory and 222processes.
- Research returnedchecks.
- Conduct check/creditresearch for customers via email, fax, or mail.
- Communicate outstandingissues or defects with the corresponding departments.
- Maintain 100% qualitywork and 100% accuracy levels.
- Maintain a clean andsafe work area.
- Participate in specialprojects.
- Participate indepartmental continuous improvement opportunities.
- General data entrysupport as needed.
- Conduct recalleffectiveness checks and create summary, as needed.
- Document filing asrequired.
- Performs other dutiesas assigned.
You might be a greatfit if….
- A high school diplomaand One (1) to two (2) years of work experience in a Customer Serviceenvironment
- Previous experiencesolving/investigating customer questions/problems in a timely and professionalmanner
- Ability to do ad hocsearches on the internet
- Excellent phone skills
- Strong Microsoft Officeskills including PowerPoint experience necessary
- Ability to prioritizeand handle multiple projects
- Excellent verbal andwritten communication skills
- Customer service driven
- Strong team player
With orwithout accommodation:
- Ability to followpolicies and procedures.
- Ability to read, writeand interpret information.
- Ability to add,subtract, multiply and divide.
- Ability to use hands tofinger, handle, or feel.
- Ability tosit/walk/stand for up to 10 hours per day.
- Ability tointermittently crawl, squat, climb, twist, bend, stoop, push or pull.
- Must possess visual acuity,i.e., close, distance, and color vision, depth perception and the ability toadjust focus.
- Ability to lift/carryitems less than 30 pounds.
FedEx Supply Chain, Inc., as well as its subsidiary companies, is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@fedex.com.
**Competitive Pay**: FedEx Supply Chain offers competitive hourly rates depending on your location and experience.
Pay Range: 13.99 (Min) - 20.27 (Mid) - 26.55 (Max) Hourly
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