This job has expired.
RESPONSIBILITIES:
Kforce has a client in Maryland Heights, MO that is seeking a Customer Service Representative to support the customer base, outside sales representatives and senior management.Responsibilities:- Field incoming customer calls
- Provide complete, professional responses to internal/external customer inquiries
- Enter, modify, and expedite customer transactions in ERP system (quotes, orders, RMAs)
- Handle incoming (walk-in) customer requests; Demonstrate products
- Identify root cause of issues identified from customer inquiries and work with appropriate teams to address
- Communicate any product/promotional updates to customers
- Provide product support and education to existing dealers
- Assists in the shipping and tracking of all orders that leave the warehouse
- Assist customers in review, paperwork, and scheduling of product repair
- Manage product via the loaner program; shipping and return of equipment
- Generate and qualify leads
- Fulfill requests for literature from dealers, sales reps and customers
- Maintain and expand current customer database
- Execute direct mail/email campaigns; Provide follow-up
- Provide input to assist with on-going product development and improvement
- Manage all ERP entries from creation date until closed
- Provide accurate confirmed ship dates on initial order entry
- Troubleshoot order issues and utilize ERP to identify and solve root cause
- Additional duties as requested or required
REQUIREMENTS:
- Ability to manage difficult or emotional customer situations
- Solicits customer feedback to improve service
- Listens to others without interrupting/seek clarification as needed
- Speak clearly and persuasively in positive or negative situations
- Good grammar and spelling skills
- Ability to construct concise professional responses to customers through all channels of communication
- Able to read and interpret written information
- Demonstrate knowledge of company products, their application, use, features, benefits, etc.
- Works with integrity and ethically
- Is consistently at work and on time
- Treats others with respect and consideration, regardless of their status or position
- Follows through on commitments
- Demonstrates accuracy and thoroughness
- Meets productivity standards
- Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions and procedural manuals
- Ability to write reports and correspondence
- Ability to speak effectively before groups of customers or employees of the organization
- Proficiency in Microsoft Word, Excel, PowerPoint and Outlook
- Proficiency in Microsoft Dynamics (AX12) ERP or other ERP systems preferred
- Bi-Lingual in Spanish is preferred
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
This job has expired.
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