Customer Service Representative
Roth Staffing Companies

Adams & Martin Group has an established Minneapolis law firm client looking to add a Customer Service Representative to its team to provide exceptional support to both our internal attorneys and external clients.

Position Overview:
The Customer Service Representative will be responsible for ensuring that all client interactions are handled professionally and efficiently. We seek a candidate who is passionate about helping others, thrives in a collaborative environment, and is dedicated to delivering award-winning service.

Primary Responsibilities:

• Answer incoming calls from clients with a positive, helpful demeanor.
• Verify and gather critical information to assist our attorneys effectively.
• Address inquiries regarding benefits.
• Assist the team with various administrative duties.
• Participate in cross-training to enhance team flexibility and success.
• Provide outstanding service, ensuring client satisfaction throughout their experience.
• Foster a team-driven work environment that thrives on positive energy.

Qualifications:

• Minimum of two years of experience in a call center environment.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Strong problem-solving skills with a determination to succeed.
• Passion for delivering exceptional customer service during all client interactions.
• Demonstrated positivity, integrity, and ability to collaborate within a team to achieve collective goals.
• Ability to prioritize and multitask effectively in a fast-paced setting.

Benefits:
The firm offers a comprehensive range of employee benefits, competitive compensation, and a supportive work environment geared towards professional growth.

How to Apply:
If you are a passionate individual who thrives in a team environment and is eager to make a positive impact in the lives of others, we encourage you to apply. Please submit your resume - a cover letter is not necessary.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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