Customer Service Representative (Part - time) - Work Based Learning
Mohawk Industries

Are you looking for more?

At Mohawk Industries, we're committed to more - more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what's important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

What we need:

This role is part of Mohawk Industries Work-Based Learning Program (WBLP) and is only open to qualifying students currently enrolled in a High School WBL program. The WBLP with Mohawk is designed to allow students the ability to learn, develop and build onto their industry related skills within Residential Customer Service, while completing a High School curriculum.

What you'll do:

• Enter sales orders and order changes including price quotations, preparation and follow-up on purchase orders, and confirmation of shipment dates
  
• Respond to customer needs and demonstrate teamwork to ensure achievement of goals
  
• Manage 40-80 calls from customers/sales a day
  

What you have:

• Rising High School Junior or Senior, at least 17 years old
  
• Basic Computer Skills
  
• Good voice quality that is conversational and professional.
  
• Ability to build strong relationships and work collaboratively to achieve goals
  
• Ability to adapt to changing situations, circumstances, and audiences
  

What else:

• 8-12 weeks on the job training
  
• 2:30 p.m. - 7:00 p.m. Monday through Friday and Saturdays 9:00 a.m.- 12:00 p.m. with one Saturday off a month
  
• Flexible scheduling around school schedule
  
• Opportunities for advancement and Apprenticeship pathways upon completing High School
  
• Working within a leading global manufacturer with hands-on training and mentoring
  

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk's vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world's largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.

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