Deployment Technician
The University of Chicago

Department

F&A ITS - Logistics and Receiving

About the Department

IT Services collaborates with campus partners to support the mission of the University of Chicago through the consistent delivery of high-quality solutions and services.

• We provide secure, stable, and reliable infrastructure and applications to support the mission of the University.
• We support and enable faculty research and teaching with the effective use of technology.
• We simplify the technology experience for faculty, students, alumni, and staff, and we ensure technology is mobile-friendly and accessible.
• We identify, manage, and mitigate the technology risks of the University.

Job Summary

The Deployment Technician will image, set-up and deploy PC and Apple computers including using data migration tools. This position will deliver and remove computer lease equipment along with preparation for recycling, assist with auditing of departmental computer inventory and work closely with desktop engineering and service support during the deployment process.

Responsibilities

• Images and configures new equipment.
• Deploys and conducts onsite setup of equipment.
• Performs data migration, map network drives, and configure other network devices.
• Removes expired leased equipment.
• Assists with scheduling of deployments.
• Troubleshoots hardware issues relating to leased equipment.
• Answers billing questions and general leasing inquiries via ServiceNow.
• Assists users on how to order through ServiceNow.
• Communicates technical information to potential non-technical users.
• Follows procedures to ensure information is properly destroyed.
• Facilitates the process of hardware repairs.
• Tracks issues to resolution updating the internal knowledge base and/or communicating findings with relevant business units. Follows workflows for escalations when escalating problems to appropriate support groups through the IT service management system. Escalates more involved incidents to the appropriate service owner or problem manager. Combines related incidents that have become problems and address or escalate those holistically.
• Updates daily status reports and shift handover reports. Acts as a liaison between customers and technical escalation teams by coordinating installation and maintenance services. Maintains communications with customers during the problem resolution process. Provides a single view to the organization for information technology-related questions, requests, and problems. Follows proper standard operating procedures.
• Performs other related work as needed.

Minimum Qualifications

Education:
Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).
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Work Experience:
Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.
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Certifications:

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Preferred Qualifications

Certifications:

• Current valid driver's license.

Preferred Competencies

• Excellent time management, organizational and analytical skills.
• Prioritize multiple projects and independently follow through with detail for project assignments.
• Effective written and verbal communication skills.
• Communicate technical information to a non-technical audience in a clear and coherent manner.
• Outstanding decision-making and problem-solving skills.
• Excellent listening skills with the ability to empathize and focus on client service.
• Handle confidential material and work with personnel in a tactful and courteous manner.
• Strong interpersonal and people skills.

Working Conditions

• Some evening/weekend work.
• Work after hours and on-call.
• Minimal travel, including driving a University vehicle.

Application Documents

• Resume/CV (required)
• Cover Letter (required)

When applying, the document(s) MUSTbe uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Information Technology

Role Impact

Individual Contributor

FLSA Status

Non-Exempt

Pay Frequency

Biweekly

Scheduled Weekly Hours

40

Benefits Eligible

Yes

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

Yes

Posting Statement

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:http://securityreport.uchicago.edu.Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

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