DevOps Architect
The Judge Group Inc.

Location: Boston, MA
Description: Our client is currently seeking a DevOps Architect

Responsibilities:

• Defining Job cycles supporting nightly, daily, weekend, quarterly, and annual requirements.
• Assisting in the management of end-user security.
• Monitoring SI and product vendor data security protocols, audits, and mitigation of identified issues.
• Determining the timing and procedures for adopting a software upgrade.
• Monitoring Service Level Agreement (SLA) metrics for software and support/maintenance services.
• Designing and implementing a cross-system monitoring solution, including Cloud SaaS vendor, legacy on-premises vendor solutions, responsible services, and other tasks that support the management of the end-state business solution.
• Managing ongoing and new configuration tasks.
• Monitoring the performance of the infrastructure hosting the software.
• Overseeing typical operational support tasks such as data backups, application and network performance monitoring and tuning, load balancing, etc.

The Dev Operations Architect will also make recommendations regarding:

• LAN/WAN hardware, software, and Internet/intranet/Extranet integration and linkage.
• Other products that may be needed to enhance or improve network hardware, software, and telecommunications in support of implementation and ongoing support.
• Software performance standards, policies, and procedures.
• On-going systems training for system administrators and operational support staff.
• Protocols and tools to troubleshoot the system to maintain operational integrity and security.
• Coordination of efforts with the SI and product vendor for upgrades and routine maintenance.
• Establishment of an ERP Center of Excellence with recommended staffing levels for ongoing training of support and user staff, implementation and maintenance of automated testing tools and protocols, promulgation of standards and procedures for future ERP module implementations, procedures for working with agencies that are interested in rolling out new ERP modules, etc.
• The Dev Operations Architect will collaborate with the SI product vendor, Technical Implementation Lead, and Data and Information Lead to identify procedures for managing database growth, backup and refresh schedules, upgrade protocols, and how data integrity and SLA performance metrics will be monitored and assured.
• The DevOps Architect is responsible for the continuous deployment strategy, both hands-on and strategic vision, working closely with key stakeholders across the BEST Program. This role involves leveraging cloud and on-premises solutions to collect technical requirements from stakeholders and plan, build, and run a complete CI/CD pipeline and strategy. The DevOps Architect leads technical and design discussions to help speed the adoption of new technologies and practices and serves as a thought leader and SME on DevOps industry trends, new and existing technology offerings, and architectural concepts.

Specific Duties:

• Identify best practices and recommend procedures and organizational structures for overseeing the day-to-day running of the new Financials solution, including how to develop and enforce policies, maintain systems, and respond to new user requests for system enhancements or fixes.
• lay out SI and product vendor and Commonwealth roles and responsibilities for ongoing systems maintenance tasks such as upgrades and defect fixes by the product vendor, implementation of penalties for SLA failures or breaches, etc.
• Recommend procedures and tools for ensuring that the system delivers consistently on the Service Level Agreement (SLA).
• Recommend Service Level Agreement (SLA) levels and metrics.
• Recommend procedures and tools for troubleshooting software issues, applying patches, dealing with exceptions, and escalating problems in meeting SLAs.
• Recommend procedures for implementing upgrades or migrations.
• Recommend procedures for certifying integrations or interfaces between the new solutions and other applications.
• Work with the Compliance Lead to recommend procedures for monitoring vendor data security protocols and annual audits including delineation of Commonwealth participation in bi-annual disaster recovery tests by the product vendor and risk mitigation steps that the Commonwealth and the SI and product vendor could undertake to ensure data security.
• Work with the Security Lead to recommend procedures for provisioning end-user security.
• Work with the Compliance Lead to ensure that compliance requirements are implemented as necessary.
• Work with business owners and agencies to understand the changing business needs served by the new system and the change management needed to arrive at the future state for operating the new solution.
• Recommend software support needs that could be met by a third-party vendor or by the SI or product vendor if such tasks cannot be supported by Commonwealth in-house staff.
• Recommend the structure and content of an ERP Center of Excellence that houses system documentation, procedures, and protocols that will be of use to system administrators maintaining the new solution as well as other agency businesses or IT staff that are interested in building integrations to the new solution, implementing new ERP modules and participating in upgrade testing.
• Lead generation of detailed operational procedures and processes that will operate across multiple delivery partner environments and teams.
• Ensure quality and effectiveness of operations documentation.
• Define an overall holistic operational solution that supports delivery/development teams and vendors leveraging different delivery methodologies, including Agile, Waterfall, and "Agile fall."
• Assist/support Technical Lead on Authority to Operate (ATO) requirements.
• Assist end-to-end testing of go-live operational solutions.
• Assist execution of "tabletop" operational reviews of end-to-end go-live operational processes.

Required Skills:

• Exposure to technical configurations, technologies, and processing environments in one or more projects of similar size and complexity.
• Experience with system administration and monitoring for various application platforms particularly SaaS delivery models.
• Ability to perform root-cause analysis and work with other administrators or integration developers to drive resolution.
• Knowledge of JavaScript, CORBA, PPTP, and groupware products.
• Experience with all phases of testing including unit, system, integration, parallel, and user acceptance.
• Experienced with LAN/WAN/VPN and remote network technologies and protocols (such as, but not limited to, TCP/IP, HTTP, FTP, Ethernet, token ring, ARCNET, HTML CGI, ATM, CDPD) routers, hubs, and servers.
• Demonstrated ability to learn about technologies quickly.
• Excellent customer service attitude.
• Demonstrated written and verbal communication and interpersonal skills.
• Experience in DevOps within an Agile environment.
• Demonstrated ability to work across multiple operational delivery partners and ensure quality and compliance to enable a business solution.
• Demonstrated experience in working in a 24/7 operational environment and business solution.
• Experience in designing and implementing financial-based applications.

Qualifications:

• Experience with Software as a Service cloud implementations particularly those in which legacy on-premise applications have been migrated to cloud delivery options.
• Experience in the generation of operational materials, including but not limited to operational procedures, operational processes, third-party operational oversight, support ticket / ticketing processes, data flow diagrams, sequence diagrams, and network and security diagrams.
• Experience in transforming operational teams from traditional / legacy environments to agile DevOps approach.

Minimum Entrance Requirements

• Bachelor's degree in computer science, system analysis, or a related study, or equivalent experience.
• Minimum of three years of implementation experience in one or more of the following disciplines: data integration across platforms, application development, application programming interfaces (APIs), database management and administration, systems administration, and operations.
• Minimum of three years of experience in an operations leadership or architecture role.

Contact: ssameer@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

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