Director Behavioral Health Services- Crisis Line, GA
Elevance Health

Director Behavioral Health Services- Crisis Line, GA

Location: This position will work a hybrid model (remote and office). The candidate must live within 50 miles of the Atlanta, GA Elevance Health location.

Build the Possibilities. Make an extraordinary impact.

The Director Behavioral Health Servies is responsible for directing a state or regional behavioral health services function. Responsible for one line of business and one or more states depending on size and complexity of the contract.

How you will make an impact:

• Ensures appropriate utilization and administration and/or delivery of EAP or Behavioral Health services.
  
• May lead team(s) of clinicians providing direct care services.
  
• Directs assessments, provides appropriate referrals, and performs follow up to ensure the quality and appropriateness of services.
  
• Develops and maintains a positive relationship with providers, advocates and state partners and works to maintain quality outcomes, proper billing, and coordination of care.
  
• Leads and participates in cross-functional corporate teams which design and implement new care/case/utilization management programs.
  
• Develops and implements process and program redesigns.
  
• Leads multiple teams of clinicians charged with promoting quality member outcomes, to optimize member benefits, and to promote effective use of resources.
  
• Ensures adherence to all contract, regulatory and accreditation requirements.
  
• Develops short/long-term objectives and monitors processes and procedures to ensure consistency with the enterprise and compliance with state and federal regulations.
  
• Collaborates with Care Management partners to resolve issues or find solutions. Manages budget and special projects.
  
• Hires, trains, coaches, counsels, and evaluates performance of direct reports.
  

• Requires a MS in a mental health field (i.e. social work, counseling) or related field (i.e. nursing) and a minimum of 10 years of clinical experience including case management and leadership experience; or any combination of education and experience which would provide an equivalent background.
  
• Current unrestricted license for specific profession (i.e. LCSW, RN,) as required in the state of Georgia.
  

• Experience managing clinical operations of a crisis call center.
  
• Crisis oversight experience.
  
• Experience with account management and data reporting.