Tradebe Environmental Services is a global leader in environmental services with US Headquarters in Merrillville, IN. Tradebe was founded in 1984 with the vision of helping industrial and chemical companies manage the increasing complexity of the waste they generate, ensuring safety for the people and the environment. Today, we continue to innovate and evolve as we maintain our firm commitment to propelling the circular economy and creating a more sustainable world. We actively contribute by managing all kinds of environmental liabilities in a safe and sustainable manner, focusing on reusing or recycling raw materials and energy, and being dedicated to meeting our customers' environmental goals. In the United States, Tradebe Environmental Services has 30 sites and serves customers from a broad range of markets, from petrochemicals to aerospace and hospitals, with unparalleled safety and quality standards.
Build a Team!
If you are enthusiastic about enhancing customer experiences in the hazardous waste industry and have the leadership skills to drive and sustain excellence, we invite you to apply for this exciting opportunity!
Hybrid opportunity based in the Merrillville, IN office. 4 days per week in office and 1 day remote.
The Opportunity
We are seeking a dynamic and experienced Director of Customer Experience to lead our Customer Experience team in the Midwest to deliver strategic leadership in customer success and strengthen customer partnerships. As a strategic leader you will be partnering with the EVP, Sales Operations and Strategy to set and execute the overall vision and customer success strategies that align internal people, processes, and tools to deliver best-in-class customer experiences.
The ideal candidate will possess a deep understanding of customer success and how partnerships are created and sustained, is a hands-on and high-touch people leader, has knowledge of the hazardous waste industry, and is an expert collaborator and communicator.
Key Job Responsibilities
Strategic Leadership:
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