Director, Lead Business Systems Analyst
Digital Realty

Position Title: Director, Business Systems Analyst Lead

Your role

The Director, Business Systems Analyst Lead will collaborate with senior leadership, business units, and IT to identify opportunities for system enhancements and business process improvements. This role is crucial for ensuring that business systems align with organizational goals and that projects deliver value effectively and efficiently. Additionally, the Director will lead, mentor and develop a team of business systems analysts, promoting professional growth and skill development. The ideal candidate will have strong BSA experience and will be adept at collaboration, analysis, problem-solving and communicating complex issues and solutions to help maximize the benefit of IT system investments.

What you'll do

• Serve as the main point of contact between business units and IT teams.
• Facilitate communication and collaboration among stakeholders throughout the project lifecycle.
• Collaborate with stakeholders to understand business needs and document financial requirements.
• Mentor junior analysts and provide guidance on best practices in business analysis.
• Lead cross-functional teams and encourage collaboration.
• Conduct interviews and workshops to gather detailed information.
• Analyze current business processes and systems to identify areas for improvement.
• Create comprehensive documentation, including business requirements, use cases, process flows, and specifications.
• Work with technical teams to design and propose solutions that meet business requirements.
• Ensure that proposed solutions align with overall business strategy and objectives.
• Develop test plans and coordinate user acceptance testing (UAT) to ensure solutions meet specified requirements.
• Provide training and support to end-users and stakeholders on new systems and processes.
• May develop training materials and user guides.
• Monitor and evaluate the effectiveness of implemented solutions
• Recommend enhancements and optimizations based on feedback and performance metrics.
• Contribute to long-term strategic planning for technology and business process improvements.

What you'll need

• Must be a citizen or green card holder with broad experience in IT service delivery, with a strong focus on Salesforce systems.
• Strong analytical and problem-solving skills.
• Excellent communication, leadership and interpersonal skills.
• Proficiency in project management methodologies.
• Familiarity with business process modeling and design tools.
• Experience of end-to-end implementations with integration of CPQ, ERP, eCommerce, and Partner Portals.
• Should be well versed in Salesforce, CRM architecture, CPQ and ERP Architecture.

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

A bit about our Digital team

IT

Our IT team is at the heart of our business. We develop infrastructures, design and build networks, support servers and provide the first line of support by delivering rich connectivity for our customers. With new data centers coming online all the time, it's a rapidly changing technical environment so our team is always ready to innovate and take the lead on projects. We constantly develop, deploy and support vital networks and data services that drive business performance and improve life for customers around the globe.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

Benefits: For this role, Benefits include medical, dental, vision, life and AD&D insurance, 401k match, disability benefits, wellness and education benefits, employee stock purchase plan, paid time off, holidays, and more.

This is an exciting time to join our business so apply now and make your mark on our future.

Notes:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.

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