Director of Endpoint Services
Mass General Brigham

About US

At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.

We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.

Reporting to the Senior Director, the Director provides Digital oversight and management for endpoint device services linked to a Mass General Brigham's mission-critical strategy or initiative, or that support core business processes across all Mass General Brigham.

Principal Duties and Responsibilities

• Oversees the Digital activities associated with the implementation and operational support of endpoint device services

• Partner with other MGB Digital teams to provide outstanding service and constantly strive to improve the end user experience across all Mass General Brigham System sites and advance digital transformation

• Provide excellent leadership skills including escalation, relationship management, and representing the MGB Digital organization internal and external to Mass General Brigham

o Oversee 6 divisional teams of ~125+ extremely dedicated and talented Digital site and warehouse technicians (6 direct reports)

o Drive timely execution of endpoint initiatives across MGB institutions

o Participate on the Change Control Board committee

• Overall deployment, support, and asset management ownership for MGB owned endpoint devices across the Mass General Brigham (MGB) System. Including but not limited to:

o Laptop, desktop, and mobile Devices (Windows, Mac, Linux, iOS, AndroidOS)

o Printers (Local connection, Network, Label)

o Peripherals (Docking stations, Monitors, Scanners, Card Readers, etc.)

o Warehouse services (Shipping, Receiving, Storage, Provisioning, Repair, Disposal)

• Works with other Digital leaders and vendors to develop Mass General Brigham Digital (MGBD) strategies, tactics and services.

• Collaborates well with site leaders, developing an understanding of their business goals and identifying how the particular application, platform or service can best help the site meet those goals.

• Proactively ensures security measures are in place to protect confidential data compliant with state and federal regulations and other pertinent regulatory agencies.

• Provides innovative and proactive management, including the attraction, retention and development of high-quality staff.

• Leads the development and implementation of large projects and initiatives or directs others in the same.

• Develops and monitors the Digital budget for the enterprise application, platform or service. Leads efforts to identify new approaches to deliver improved services and cost savings.

• Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration

• Other duties as assigned

Qualifications
Qualifications

• Ten or more years of relevant experience in managing information systems in healthcare organizations. Prior information systems leadership experienced desired.
• Bachelor's Degree in Computer Science, Business Management, Healthcare Informatics or equivalent subjects. Master's degree desired, but not required in lieu of equivalent experience.
• A combination of education and experience may be substituted for requirements

Skills and Abilities

• Ability to demonstrate Mass General Brigham's Leadership Competencies for both Performance Focused Leadership and People-Focused Leadership
Performance Focused:
• Customer/Patient Focus: Building strong customer/patient relationships and delivering customer/patient centric solutions
• Manage Complexity: Make sense of complex, high quality, and sometimes contradictory information to effectively solve problems
• Cultivate Innovation: Create new and better ways for the organization to be successful
• Ensure Accountability: Holding self and others accountable to meet commitments
• Learning Agility: Actively learn through experimentation when tackling new problems, using both successes and failures as a learning folder
o People Focused:
• Drive Equity and Inclusion: Recognizes the value that different perspectives and cultures bring to an organization
• Build Effective Teams: Build cohesive teams that apply their diverse skills and perspective to achieve common goals
• Collaborate: Build partnerships and work collaboratively with others to meet shared objectives
• Communicate Effectively: Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences including senior system and hospital administrators, physician leadership, technician staff, and other personnel across different institutions
• Instill Trust: Gain the confidence and trust of others through honesty, integrity, and authenticity
• Deep understanding of information technology concepts, strategies, approaches. Knowledge of relevant health care software for clinical, financial, administrative, and research use.
• Demonstrated skill and experience in large project management, negotiating/contracting, strategic planning, analytic thinking, and human resources management.
• Executive presence including excellent oral and written communication skills.
• Ability to carry out duties with a high degree of customer service, communication, teamwork and timeliness.
• Experience managing large operating and capital budgets.
• Adept at working in a highly matrixed organization.

Supervisory and Fiscal Duties

• Supervises several managers and staff.

• Manages the capital and operating budgets for the applications, platforms or services

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Hybrid role requires weekly onsite travel and visits based on business need at MGB local sites, including but not limited to Somerville Assembly Row, MGB hospitals, Boston and surrounding; MGH, BWH, CDH, WDH, Salem.
• The primary site is AR, but there will be travel across all MGB locations as this role is responsible for site technicians in MA/ NH.
• Option to work from home when onsite visits are not needed
• This position requires occasional local travel to MGB sites, vendors, and/or conferences
• Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask.
• Normal office working conditions. The noise level in the work environment is quiet to moderate.
• While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include close vision, distance vision and depth perception

Diversity Statement

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.