Director of Information Technology
Everwise Credit Union

Job Description:

Position Summary:

The Director of Information Technology is responsible for management of a team and advancing key infrastructure technologies including security, cloud foundation, network, platform service enablement, telephony, conferencing, collaboration, as well as data centers. The incumbent contributes to the development and execution of the IT strategy and ensures its alignment with the business strategy and the delivery of capabilities required to achieve business success. This individual will have a diversified background of technology platforms and systems engineering experience, demonstrated project management acumen, excellent vendor management skills, plus a superior, service-oriented approach to platform engineering.

Primary Responsibilities and Duties:

• Foster a business-oriented culture and mindset driven by continual service improvement techniques.
• Lead the development of the infrastructure and operations strategy and roadmap.
• Provide oversight into the design and development of IT platforms that fulfill the needs of the business in alignment with IT Strategy and strategic partnerships.
• Build and maintain relationships with IT leaders to develop a clear understanding of business needs; ensure cost-effective infrastructure solutions are in place to meet those needs and can respond with agility to changing business priorities.
• Work with the IT leadership team on the service portfolio and governance required to prioritize resources for key initiatives and operational support.
• Leverage influencing and negotiation skills across IT and the enterprise to enable cost-effective and innovative shared solutions in achievement of business goals.
• Develop and control the infrastructure annual operating and capital expenditure budget for infrastructure and operations; manage expenses to stay within plan.
• Implement enterprise technology standards, governance processes and performance metrics to ensure delivery of value to the enterprise.
• Research and assess external and internal infrastructure capabilities required to achieve desired business goals.
• Assume additional responsibilities as required for the growth and advancement of Everwise.

Knowledge/Skills:

• Deep understanding of IT infrastructure, including networking, storage and compute, O365 and other cloud service platforms.
• Ability to lead and manage IT teams, including network engineers, cloud engineers and system engineers.
• Experience in developing IT strategies that align with the organization's goals and objectives.
• Experience in financial planning, budgeting and cost management related to IT expenditures.
• Experience in managing relationships with internal business units as well as external vendors and service providers.
• Proficiency in managing large-scale IT projects including planning, execution, monitoring and reporting.
• Team player; able to build relationships, interface effectively with all levels of the organization; proactively contributes to group objectives.
• Analytical and flexible thinker - Able to move between big picture and being detail oriented.
• Able to understand complex technology concepts, ecosystems, and market offerings and devise viable and cost-effective solutions that align with business expectations for usability, availability, and security.
• Effective communication and presentation skills; able to convey facts, updates and strategic ideas both verbally and visually.
• Ability to lead technical teams and under pressure to meet objectives and deadlines while maintaining a positive attitude and providing exemplary customer service.
• ServiceNow experience is a plus.
• Lean/Agile experience is a plus.

Minimum Requirements:

• Bachelor's degree with technical emphasis or equivalent professional work experience.
• 6+ years of experience leading IT infrastructure and operations involving hybrid computing environments and managed service provider offerings.
• 6+ years of experience in incidents, problems, and/or change management processes.
• 6+ years of experience in technical project management and / or leadership skills including the ability to plan, organize, and control activities.
• 4+ years of experience in leading and managing cross-functional teams.
• Demonstrate knowledge of IT compliance regulations and cyber security best practices.
• Demonstrated experience with platform and systems engineering in a public cloud environment, preferably Microsoft Azure

Everwise is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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