Director of Security
Billings Clinic

The Director of Security will be responsible for directing, coordinating and overseeing all activities of the onsite Security staff, including all supervisory, training and operations functions at the assigned post in accordance with post orders and client instructions, and following all internal procedures. We seek leaders that inspire the best from their employees and have the ability and desire to mentor, train, formalize and implement the mission, vision, and values of Billings Clinic. Ensures the delivery of quality, cost-effective services in line with the Billings Clinic mission, vision, values, and goals. Accountabilities include: Assesses environment for safety and security concerns. Coordinates all aspects of executing the security contract at the assigned location(s). Supervising, motivating, coaching and training employees. Conducting interviews make recommendations for placement of security professionals and execute site-specific orientations. Point of contact for security staff regarding performance, operations, emergency response activities and department needs. Manages Billings Clinic Parking Program. May be responsible for scheduling and payroll coordination at assigned site based on the size and post requirements, including pay and invoice reconciliation.

Essential Job Functions

• Direct all security operations across Billings Clinic facilities, ensuring a safe and secure environment for patients, staff, and visitors. Set expectations and lead by example, fostering a culture of safety, compliance, and accountability.
• Develop and implement strategic security plans aligned with Billings Clinic's mission, vision, and long-term goals. Anticipate and mitigate potential security risks through proactive policy development and enforcement.
• Lead recruitment, training, and continuous development of security personnel. Ensure staff are well-equipped to handle day-to-day operations, emergency situations, and customer service, while providing regular feedback and evaluations to foster growth.
• Manage the day-to-day logistics of security operations, including staffing, scheduling, and coordination of resources. Oversee the Parking Program and ensure smooth functioning of all assigned security tasks, including compliance with post orders and client instructions.
• Lead the planning and execution of security responses during emergencies or disasters, coordinating with internal departments and external agencies. Conduct regular drills and ensure all security personnel are fully trained on crisis protocols.
• Ensure compliance with all federal, state, and local regulations, including OSHA, DNV, HIPAA, and other healthcare-specific standards. Maintain documentation and ensure readiness for audits and regulatory reviews.
• Develop and manage the security department's annual budget, ensuring cost-effective allocation of resources. Oversee payroll, invoicing, and reconciliation processes to maintain financial integrity.
• Continuously assess security protocols and operations for efficiency and effectiveness. Lead process improvement projects that leverage data and technology to enhance security services, streamline workflows, and reduce operational costs.
• Work closely with other hospital departments, clinical teams, and executive leadership to align security services with organizational goals. Provide expert consultation on security-related concerns and participate in cross-functional initiatives.
• Ensure security staff provide exemplary customer service, balancing security needs with patient and staff rights. Address and resolve conflicts or security issues promptly and professionally, maintaining a calm and solutions-focused approach.
• Oversee the evaluation, selection, and integration of security technologies such as surveillance systems, access control, and communication tools. Ensure systems are aligned with the operational and safety needs of Billings Clinic.
• Conduct regular security audits and risk assessments to identify vulnerabilities and implement corrective actions. Collaborate with risk management teams to develop preventive measures and safeguard patient and staff well-being.
• Track, analyze, and report on key performance indicators (KPIs) related to security operations, safety incidents, and compliance. Present findings to leadership and recommend data-driven improvements to enhance security outcomes.
• Foster a collaborative and inclusive environment within the security team. Promote open communication, teamwork, and a shared commitment to Billings Clinic's safety and security objectives. Provide clear direction and feedback to staff.
• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
• Performs all other duties as assigned or as needed to meet the needs of the department/organization.