Dispatch-Customer Service-Call Center
Ultimate Staffing Services

Position Overview

Ultimate Staffing Services is actively seeking a skilled Dispatch-Customer Service-Call Center professional to join a dynamic team in California. This role involves working in a maintenance dispatch call center, where the individual will be responsible for handling heavy call volumes and providing excellent customer service. The ideal candidate will be fluent in English and Spanish and will thrive in a fast-paced, team-oriented environment.
Responsibilities

• Work in a team environment to handle heavy call volume.
• Respond to calls and schedule repairs using Outlook and Yardi.
• Perform other clerical duties as assigned.
• Provide support to senior team members.
• Maintain composure in a high-paced environment, ensuring all interactions are handled professionally.
• Collaborate with a small team of four to ensure efficient dispatch operations.
• Assist with calls from apartments, supporting the maintenance dispatch call center.

Qualifications

• High School Graduate.
• Customer Service experience is a must.
• Maintenance Call Center Experience is a plus.
• Yardi experience is a plus.
• Excellent oral and written communication skills.
• Must be a multi-tasker with a positive attitude in a high-paced environment.
• Bi-lingual in English and Spanish is a must.
• At least 1 year of experience in dispatching, dispatcher, or call center roles.

Required Work Hours

Monday - Friday, First Shift
Benefits

The position offers competitive pay ranging from $22.00 to $23.00 per hour.
Additional Details

This role is ideal for someone with recent work experience in dispatching or a call center environment, particularly within maintenance dispatch. The successful candidate will be a team player who can maintain a calm and collective demeanor under pressure.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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