Dispatcher - Rock Hill, SC
ARS

Company Name

Brothers Heating, Cooling, Plumbing

Overview

GROW WITH THE PROS AND ENJOY REAL STABILITY

Only the best of the best work for the largest and fastest-growing leader in residential services: Brothers Heating, Cooling, and Plumbing. Unique to our field, we provide plumbing, heating, and air conditioning expertise through 70+ locations nationwide united by a commitment to professional excellence. In addition to the training needed for a real career, we provide year-round work, advancement potential, and the chance to give back.

If you have the experience we seek, take this opportunity to grow with the pros at Brothers Heating, Cooling, and Plumbing.

Pay range: $18-$20/hr depending on interview and experience

Schedule: Monday - Friday, 11:00am - 8 :00pm

Responsibilities

At ARS, the value of your customer service delivery will never go unnoticed, the opportunity for career advancement is abundant. We are seeking an experienced Dispatcher to ensure our technicians are moving in the most efficient manner, and our customers' needs are held to the highest of standards. Take customer information from our customer service system and relay to our employees in the field.

Dispatchers can expect:

• Year-round work as we support multiple trades with multiple busy seasons.
• Competitive pay options based on your skill and availability.

• Paid orientation, paid training, and weekly direct deposit payroll.
• Clean office environment with great equipment and a strong team ready to grow along side of you.
• Comprehensive Training Opportunities provided by in-house Learning & Development team.
  • Training including but not limited to technical, sales, safety, leadership, systems training.
• National Network to support professional growth & development and provide transfer opportunities.

As the employer of choice, we offer an Industry-Leading Benefit Package:

• Choose from one of FOUR health insurance options, starting as low as $5 per week!
• HSA (Health Savings Account) and annual company contribution for specific plans.
• FSA (Flexible Spending Account) for specific plans.
• Dental and Vision Insurance options.
• 401(k) with weekly match contribution
• 13 PTO Days + 8 Paid Holidays
• Company-paid life insurance policy, Short-term disability, long-term disability (additional life insurance options are also available)
• Discount Programs with our partnered accounts (Childcare, Personal cell phone, auto, insurance, etc.)

Qualifications

What You Need to Succeed and Grow with the Pros

Requirements:

• Must have two or more years of experience as an HVAC or Plumbing Dispatcher.
• Office experience required.
• Ability to thrive in a fast-paced environment.
• Must be able to demonstrate computer proficiency and have experience using Microsoft Products and multi-line phone systems.
• Excellent organizational skills and the ability to coordinate multiple appointments.
• Must report daily to our office, this is not a work from home opportunity.
• Ability to work assigned shift and weekend rotation if required. (Discuss all schedule requirements at interview)
• Required to know the local area to assist technicians with maneuvering traffic and getting to residence in a timely manner.
• High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education.
• Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word.
• All candidates are required to undergo pre-employment drug screen and background checks.

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. **Sign-On Bonuses may be available, amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.

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