Front Office Specialist WES
Wellstar Health Systems

Facility: 1800 Parkway Center
Job Summary: The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, and/or administrative functions that support the department's operations. The FOS is an important team member in achieving patient experience, employee engagement, and department function. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various patients and team members. Core Responsibilities and Essential Functions: Customer Service: a. to support our values and principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice. b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate, handling non-clinical processes, and scheduling patient appointments as requested. c. Communicating quickly and often with patients, if there is a delay or wait for patient care. d. Working with both clinical staff and providers in a team approach. e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long 45% Operations/Revenue Cycle: a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork. b. Provide Information to patients with regard to payment. c. Schedule appointments for patients; provide reminders. 45% Administrative: *Handling administrative needs of department such as meeting scheduling, calendar management *Maintaining and ordering office supplies as needed - Other duties as assigned by management. 10% Required Minimum Education: High school diploma or equivalent. Required Required Minimum License(s) and Certification(s): All certifications are required upon hire unless otherwise stated.

Additional License(s) and Certification(s):Required Minimum Experience: Minimum 1 year 1-2 years administrative front office experience in a physician practice or health care setting Preferred and Previous customer service experience Required Required Minimum Skills: Computer skills essential. Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) preferred. Knowledge of insurance filing and requirements. Strong verbal and written communication skills. Must be able to communicate and understand verbal and written English language and display a positive attitude while working in a team setting.

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