Fulfillment Service Lead
Elevance Health

Fulfillment Service Lead

The Fulfillment Service Lead is responsible for providing operational oversight and leading Over the Counter (OTC) order processing and fulfillment team.

How you will make an impact:

• Provide support to warehouse management, inventory management, order fulfillment and customer services processes.
• Monitor resources and system to ensure that the operation continues in an efficient manner.
• Work with management to continuously improve OTC system and operations.
• Communicate with management to ensure that day to day operations are accomplished in accordance with organization policies procedures and governance.
• Asst with the day to day production to include production planning, resource planning, inventory management and purchasing.
• Continuous oversight of production in each area to make sure fulfillment is ongoing including warehouse management, filling of bins with OTC product to ensure all orders are process in a timely manner.
• Monitor inventory and production workload on a daily basis including reordering form vendor, processing received inventory in system.
• Assist in order processing, fulfillment and inventory related task including end to processing of OTC and Diabetic supply orders as needed.
• Review and audit outgoing orders to ensure high quality of order process. Oversee tickets to ensure proper closure of customer service request and complaints.
• Ensure employees are following all safety and operating procedures.
• Assists in updating policy, procedure and work instruction as required.
• Provide ongoing training and coaching to all team members for various functions.
• Support all aspects of company's business related to Over the Counter operations.

• Requires AA/AS degree in a related field of study and a minimum of 3 years experience in warehouse management, supply chain or order fulfillment; or any combination of education and experience, which would provide an equivalent background.

• Bilingual - Spanish highly preferred.