Help Desk Support Level 1
Roth Staffing Companies

No Corp-to-Corp. No 3rd party firms

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Job Title: Help Desk Support (Level 1)
Location: 100% onsite in Orange, CA
Employment Type: 3-month Contract
Compensation: Up to 24.00 per hour (based on experience)
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Roth Staffing is a values-driven staffing firm, passionate about creating remarkable experiences every day and making life better for our customers, our coworkers, and our communities. Serving nearly 100 markets across the U.S. and is considered one of the largest staffing firms in the U.S., we are proud to be recognized with all the industry's top awards for workplace culture and customer & temporary employee satisfaction.

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We are looking for a Help Desk Support who will contribute to the smooth operation of all desktop computers, telephone systems, and related equipment in the day-to-day operation of Roth Staffing Companies, L.P. business information and communications environment. The Help Desk Support person works with internal customers on a face-to-face basis, ensuring their business computer and phone requirements are efficiently supported and satisfied

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ESSENTIAL FUNCTIONS OF THE ROLE

• Is passionate about making life better for the people we serve and creating remarkable experiences...every person, every time
• Provides first-level support for all incoming Help Desk calls and e-mails
• Logs all customer problem calls and e-mails into the online ticket system, documents all support provided to assigned tickets, and updates status information while meeting all priority and time requirements
• Clearly and courteously communicates with internal and limited external customers over the phone and in person
• Analyzes, troubleshoots, and resolves routine application and desktop operating system problems within established procedures and priority time frames
• Creates and manages all personnel accounts using authorized network services applications and
• Cables equipment, handles computer repair tools, and utilizes diagnostics tools as required to troubleshooting and repair IT related equipment
• Handles the installation and technical troubleshooting of various IT equipment (computer desktops/notebooks, office phones, printers/copiers/faxes, branch network devices, etc.)

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REQUIRED EXPERIENCE AND ABILITIES

• College degree is required
• 1 - 2 years of technical experience in a high paced IT help desk environment in a Level 1 support role
• Certified as a Microsoft MCP and A+ Service Technician is a plus but not required
• Detailed orientated, good verbal and written communication skills
• Experience working with a ticket assignment and tracking application
• Proficient working with current versions of Microsoft Windows operating systems, TCP/IP, DNS, DHCP and backup services
• Proficient in installing and supporting all Microsoft Office applications, including familiarity with other common business and productivity applications (anti-virus, spyware, etc.)
• Good technical troubleshooting skills working with laptops, desktops, modems, switches/hubs, print devices, PDAs, etc.
• Embodies, fulfills, and champions Roth's Mission, Vision & Values, Purpose and Promise, and Guiding Principles, and is a builder of great company culture

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All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initi

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