IBGLE Intensive Residential Support Specialist - ACCS - Subcontracted - Harbor House
Bay Cove Human Services, Inc.

Boston, Massachusetts


Mission Statement: Bay Cove Human Services partners with people to overcome challenges and realize personal potential.

Job Summary:

The Flexible Residential Support Specialist provides interventions and support to Persons residing in an Intensive Group Living Environment (IBGLE) and an Intensive Behavioral Assessment Group Living Environment (IBAGLE) to assist them in increasing independent living skills and maintaining community tenancy. The Flexible Residential Support Specialist contributes to Bay Cove's mission by partnering with Persons to work towards personal goals in order to achieve greater independence and improved quality of life.

This is a non-exempt position.

Supervisory Responsibilities:

  • N/A

Essential Functions of the Position:

  • Provide flexible coverage of Harbor and Staniford residences as assigned by the RPDs or ARPDs to ensure appointment coverage or adequate shift coverage when other staff are accompanying Persons on appointments.
  • Use verbal and non-verbal communications and actions to create a warm, welcoming, and trauma-informed environment in which Persons feel safe, supported, and empowered to voice needs, preferences, interests, and input.
  • Implement interventions identified in Persons' treatment plans to assist Persons in developing and utilizing skills in the areas of activities of daily living; obtaining and maintaining housing, employment, school, and familial relationships; socialization and recreation; self-management of symptoms and medication self-administration; and health and well-being skills, such as healthy eating, physical activity, relaxation techniques.
  • Coach Persons to carry out activities of daily living, including care of personal space and belongings and household maintenance, using the Tell, Show, Do, and Apply technique in order to assist Persons to build skills towards greater independence and only provide hands-on non-instructive assistance with activities of daily living when absolutely necessary.
  • Document interventions carried out, progress made towards goals, and observed changes to physical health and mental status in daily notes in order to better inform assessment and treatment planning.
  • Contribute to the provision of high-quality and effective clinical services and operational excellence by sharing observations in shift logs and by collaborating towards solutions during twice monthly staff meetings.
  • Accompany Persons to medical, dental and psychiatric appointments or leisure activities via public transportation, agency vehicle, or staff car and teach skills for self-advocacy and safe use of community resources, including the provision of one-to-one supervisions and checks for Persons who need more support managing potentially harmful behaviors.
  • Train Persons in medication self-administration procedures as designated in individual plans and administer medications in accordance with the standards of the Medication Administration Program (MAP) standards.
  • Keep abreast of, and implement, all safety plans and procedures to ensure overall health and safety of Persons including engaging in crisis intervention through de-escalation techniques and access of emergency services as needed.
  • Utilize recovery-oriented language and principles in all communication and interactions with Persons, colleagues, and collaterals.

Requirements for the Position:

  • A bachelor's degree in psychology or related field is preferred.
  • At least one year of related experience required.
  • A bachelor's degree may be substituted with an additional two years of related experience for a total of three years of related experience.
  • Proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.
  • Department of Public Health certification in medication administration required within 3 months of hire.
  • Ability to climb stairs and carry up to 40 pounds, as well as the physical capacity to assist people with mobility impairments as needed.
  • Valid driver's license preferred.
  • Bilingual candidates encouraged to apply.

Mission Traits:

  • Utilizes a flexible and responsible work style that meets evolving needs of the agency.
  • Works with integrity and respects the dignity and value of all individuals.
  • Exhibits mission through job knowledge, pride in work role, and advocacy.
  • Promotes diversity and inclusion of all individuals.
  • Works in a collaborative, compassionate manner with stakeholder/ partners

Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.



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