Investigator Services Assistant
American Cybersystems, Inc.

A client of Innova Solutions is immediately hiring for Investigator Services Assistant

Position Type: Full Time Contract
Duration: 6 Months Contract
Location: Highland Heights, Kentucky

Onsite Role
Shift timings: FIRST SHIFT: Tuesday-Saturday 9:00-5:30pm

Notes:
Training will be M-F with a senior member and total 3-4 months. After that, they will work the Tues-Sat schedule remotely. Once they have learned the problem sample training, they will start coming back into the office on a hybrid basis.

Job Description:

• Responsibilities may include but are not limited to, provide support to most business units within the organization.
• Works closely with investigator sites regarding data discrepancies and/or general study questions.
• Supports the overall performance, education, and escalation of study questions or data discrepancies of the sites on a study level. To help ensure execution of protocols is completed accurately and on time.
• Resolves issues that arise during specimen accessioning to ensure specimen logging is accurate.
• Uses tools provided to answer questions and ensure clean data at the earliest point in time. Places calls to the investigator sites delivery sponsor alerts, voice alert values, and any other critical values.

Essential Functions:

• Acts as the point of contact for sites and monitors through email or phone, monitors, tracks, manages, and ensures resolution of all complaints, discrepancies, concerns, and escalates to management/appropriate department to ensure satisfaction of internal and external customers.
• Ensure that the sites are communicated regarding aspects of the protocol (following the study flow sheet) relating to the department.
• Provides guidance on pre-analytical aspects of the study to ensure smooth flow of data to and from the site.
• Triages calls were necessary to appropriate individual/departments and follow through to resolution. Continually reviews exceptions to resolve so that the data is cleaned within the agreed timelines.
• Resolves queries so that efficient and timely sample analysis is undertaken by the laboratory, so report turnaround time is met.
• Notifies the sites and all necessary contacts via telephone/email of all relevant critical/voice alert values/study specific requirements.
• Monitors and escalates site issues through the appropriate departments/people e.g. project management to resolve and report as soon as possible.
• Ensures that all site issues are communicated and followed up to resolution, primarily to site and monitor.
• Reviews site performance metrics to educate where needed or to report back to monitor or sponsor.
• Follows the specifications and scope of work to evaluate requests for any additional test(s) (test performed in protocol) to be added to a sample. Evaluates the request for out of protocol testing following scope of work for study.
• Facilitate requests for the appropriate person. Inform the investigator of the results or reasoning not to proceed.
• Coordinate and resolve issues with samples and requisition forms at time of accession to have the samples and visit details in the database and reported as soon as possible.
• Amends patient information supplied by sponsors, project managers or investigator site into site database.
• Attend study meetings to discuss risk assessment for our department and/or overall business concerns and report back to the team about requirements.
• Works with the study PM team on the creation of the requisition forms to ensure visit and study collection requirements are captured.
• Education and Experience:
• High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification technical positions may require a certificate Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 2 years). In some cases, an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills and Abilities:

• Accurate data entry skills with intermediate computer skills including variety of computer software developed both in-house i.e. Microsoft Office
• Strong analytical, interpersonal and time management skills
• Strong client and phone service skills
• Basic knowledge of Good Clinical Practices and department principals such as pre-analytical technique, analytical and post-analytical influences on specimens and results
• Able to perform successfully under pressure while prioritizing and handling multiple projects or activities
• Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW

Thank you!

Harishankar
Trainee - Recruitment
PHONE: (+1) 678-487-8612
EMAIL: Harishankar@innovasolutions.com

PAY RANGE AND BENEFITS:

Pay Range*: Between $15.00 to $16.50 Per Hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• SIA Largest IT Staffing Firms in the US: Innova Solutions ranked #3, solidifying its position as a dominant force in the technology staffing landscape.
• SIA Largest Staffing Firms in the US: The combined strength of Innova Solutions, Volt, and HireGenics propelled the group to an impressive #13 ranking among all staffing firms nationwide.
• SIA Largest Engineering Staffing Firms in the US: Rounding out this year's lists, Volt also emerged as a key player in the engineering staffing space, ranking at #10.
• Advanced Tier Services partner with AWS and Gold with MS

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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