IT Services Intern
Mueller Water Products

IT Services Intern

Decatur, IL

Reports To: Senior Manager, IT Services

Job Summary:

The IT Services Intern role encompasses a wide range of responsibilities from diagnosing and resolving technical issues to installing and configuring hardware and software. The candidate will play a pivotal role in deploying and managing IT Asset Management, ensuring efficient and secure use of technology resources throughout the company. Additionally, the position involves facilitating the onboarding of new hires, setting a high standard for IT support and service delivery across the organization.

Primary Responsibilities:

• Technical Troubleshooting: Diagnose and resolve hardware and software incidents, including issues with company-issued computers, peripherals, and network connectivity.
  
• Hardware and Software Management: Install and configure new IT hardware and software. Perform routine maintenance and updates to ensure smooth operations.
  
• Service Desk Excellence: Follow standard operating procedures and best practices for service desk operations. Track, route, and document incident resolutions.
  
• New Hire Onboarding: Manage the technical onboarding of new hires, configuring hardware, and setting up workspaces to ensure a smooth start for all new employees.
  
• Manufacturing/Production IT Support: Provide remote IT support for manufacturing and production environments, understanding the unique challenges and requirements of these settings.
  

Qualifications:

• At least two years of undergraduate work towards Bachelor's degree in computer science, Information Technology, or a related field, or equivalent experience.
  
• Knowledge of hardware, software, and network systems
  
• Ability to work independently and manage multiple tasks and projects in a fast-paced environment.
  
• Strong interpersonal skills and the ability to work effectively with all levels of staff and management.
  

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by law.

This job has expired.