IT Support Analyst
University of Iowa

Do you have strong interest in providing exceptional technical support to end users? Do you thrive in an active technical environment where no two days are the same? If so, Extended Technical Support at the University of Iowa may be the place for you!

Information Technology Services (ITS) at the University of Iowa is seeking an Extended Technical Support IT Analyst to provide direct support, consultation, guidance, and training to users and identify technical solutions. This role will be responsible for the basic design, installation, setup, and maintenance of security patches, operational integrity, and support of stand-alone and networked computer systems in a PC and Macintosh environment.

Responsibilities include:

• Collaborating with colleagues to design, install, and configure hardware and software solutions.
• Applying security patches and maintaining operational integrity of systems.
• Providing basic training to end users on supported systems.
• Administering public resource areas, ensuring a seamless experience for all.
• Explaining technical concepts to non-technical customers in a clear and friendly manner.
• Maintaining accurate software and hardware inventory records.
• Being a go-to resource for resolving IT-related issues promptly and effectively.

This role will require considerable interaction with University staff and will require the ability to convey knowledge about information technology services, policies and procedures through excellent interpersonal skills and the ability to connect customers with the right solutions to meet their needs.

This position is not eligible for University sponsorship for employment authorization.

For a full job description, please send an email to melanie-bell@uiowa.edu.

About IT Services:

Our mission is to create a welcoming and supportive workplace where everyone feels empowered to be their authentic selves and share ideas. We are committed to cultivating a welcoming and respectful workforce culture where people of all backgrounds and perspectives are empowered to make a positive impact. We embrace this commitment as mission-critical in everything we do and embed it in hiring, incentive, retention, and career-development practices and initiatives.

About IT Services:

Our mission is to create a welcoming and supportive workplace where everyone feels empowered to be their authentic selves and share ideas. We are committed to cultivating a welcoming and respectful workforce culture where people of all backgrounds and perspectives are empowered to make a positive impact. We embrace this commitment as mission-critical in everything we do and embed it in hiring, incentive, retention, and career-development practices and initiatives.

Required Qualifications:

• Bachelor's degree in an appropriate discipline, or an equivalent combination of education and related experience in technical support may also serve to meet this required qualification.
• Professional support experience (typically 6 months or more) using varied technology concepts relating to electronic file storage, desktop management, networked print services, or other applicable technologies.
• Experience supporting Windows personal computers and laptops.
• Experience supporting printers, multi-function devices, etc.
• Experience supporting personal mobile computing devices (smartphones, tablets, etc.)
• Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.
• Demonstrated excellent written and oral communication skills.
• Excellent interpersonal, customer service, and teamwork skills (including with technical peers).
• Ability to routinely move and transport computer equipment up to 50 pounds.

Desirable Qualifications:

• Valid driver's license and ability to meet the University of Iowa's Driving Policy requirements.
• Experience supporting Apple computers and laptops.
• Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console.
• Experience managing workstations using Microsoft Endpoint Configuration Manager (MECM) or other desktop management tools and strategies.
• General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.

Position and Application details:

In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission:

• Resume
• Cover Letter

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

For additional questions, please contact Melanie Bell at melanie-bell@uiowa.edu.

There is an expectation that the person in this position will maintain effective, civil, and respectful working relationships with the University of Iowa campus community and uphold a high standard of cultural competency and respect for difference that represents our commitment to a welcoming and respectful work environment.

Additional Information

• Classification Title: IT Support Analyst
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: On Campus

Compensation

• Pay Level: 3A

Contact Information

• Organization: Information Technology Services
• Contact Name: Melanie Bell
• Contact Email: melanie-bell@uiowa.edu

---