IT Tech Project Mgr II
One Call

IT Tech Project Mgr II

Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you're joining our care coordination team or playing a supporting role, the work you do every day helps us collectively reach our mission of "getting people the care they need when they need it." We believe that by staying committed to our core values of Think Big, Go Fast, Deliver Awe,and Win Together, we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.

Salary Range: $86000 - $141800 Salary

This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $86000 - $141800 Salary

Benefits Summary:
In return for your commitment to our company's mission, we offer a vast array of benefits to help support the whole you.

• Opportunities to work from home

• Competitive wages with opportunities to earn annual merit increases

• Paid development hours to use for professional and community development!

• 18 days of Paid Time plus 8 company holidays, and 2 personal days per year

• $1,000 Colleague Referral Program

• Enterprise Recognition Program rewarding colleagues for their extraordinary work

• Exclusive discounts on travel, activities, and merchandise via work discount program

• Colleague Assistance Program that provides free counseling and financial services

• Tuition Reimbursement Program including certifications

• Quantum Health: A healthcare navigation platform to help our colleagues make the best, most cost-effective healthcare decisions

• Medical, dental, and vision insurance

• Pre-Tax FSA and HSA health savings accounts

• 401(k) matching

• Company paid life insurance

• Company paid short term and long-term disability

• Healthcare concierge

• Pet Insurance

• The One Call Foundation which aims to help colleagues during unexpected emergencies, from car accidents to natural disasters.
JOB SUMMARY:

The Technical Project Manager is responsible for planning, monitoring, and managing assigned technical projects. These projects encompass a wide range of initiatives such as building, enhancing, and maintaining software, updating systems and infrastructure, adopting third party solutions, and integrating with internal and external systems. This role will work closely with Technical Product Management, Product Designers, development teams, testing teams, and other IT teams and stakeholders to ensure projects are well defined, communicated, and executed efficiently. Technical Project Managers also facilitate risk identification and risk mitigation planning, change management, and program management to ensure all technical projects and programs are aligned, managed, and delivered successfully.

IT Project Manager II

Intermediate professional role. Will be expected to own small to mid-sized projects and support larger initiatives including being responsible identifying, documenting, and tracking all project tasks, dependencies, responsibilities, risks, and deliverables. Responsible for holding teams accountable for deliverable, escalations when things veer off plan, and facilitating decisions to continue (or not) programs. Typically requires at least two years of experience in similar roles.

GENERAL DUTIES & RESPONSIBILITIES:

Works with cross-functional teams to identify and document a project plan (from design through delivery) including identifying tasks/actions, resources, roles and responsibilities, deliverables, milestones, timelines, dependencies, stakeholders, and risk and risk mitigation.

Works with IT teams to ensure adequate resource availability and allocation for projects.

Identifies inter-team and inter-project dependencies and aligns project timelines and milestones.

Monitors, documents, and communicates project status, progression, and spend against the project plan to appropriate teams, leadership, and stakeholders.

Identifies, communicates, and facilitates resolution to project issues, escalations, and realized risks.

Owns technical project change process: including documenting, communicating, and managing change requests, coordinating the identification and selection of change options and/or next steps with anticipated impacts and facilitating change selections and approvals.

Supports IT resource planning and resource allocation across projects and activities.

Supports roadmap planning as project experts to ensure roadmaps are feasible and within risk tolerance.

Participates in IT Team project activities and may take on leadership roles such as serving as scrum master, conducting post-project retrospectives, and documenting process improvement recommendations.

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

Bachelor's degree in business, technical, or administration field or the equivalent combination of education, training, or work experience.

PMP certification is a plus.

At least two years experience in project management or program management for technical projects (note: project management experience within another role is acceptable).

Proficiency in project planning software

GENERAL KNOWLEDGE, SKILLS & ABILITIES:

Extensive knowledge of project management standards, processes, procedures and guidelines

Knowledge of the industry project management best practices

Knowledge of various types of IT project methodologies and life cycles (e.g., agile, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, implementation) and the correct project application

Knowledge of standards relevant to the software industry (e.g., ISO, CMM, Six Sigma)

Knowledge of workers compensation industry preferred.

Knowledge of company's products and services preferred.

Experience with Azure DevOps

Demonstrated skill in managing project budgets and timelines.

Skill in the use of negotiation techniques to reach agreement when there are widely differing viewpoints.

Excellent analysis, problem-solving, team, conflict management and time management skills

Excellent verbal and written communication skills

Ability to interact effectively with executive level clients.

Ability to set clear expectations, manage team performance and build high morale among team members.

Ability to maintain confidentiality and carry out assignments that are sensitive in nature.

PHYSICAL/EMOTIONAL DEMANDS & WORK ENVIRONMENT:

For roles located in office or home settings; this job is primarily sedentary and may involve repetitive motions; the employee is regularly required to sit, use hands and fingers, speak, and hear.

For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands and fingers, speak, and hear.

The employee is occasionally required to stand, walk, and lift objects (up to 10 lbs. weight; up to 4 ft. height).

Specific vision abilities required include ability to see things from a close distance and ability to adjust focus.

The work environment utilizes florescent lighting; noise level is moderate.

The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload.

Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position.

Self-starter, requiring minimal supervision; emotionally stable with great work ethics and professional etiquette.

Please be advised the job description is subject to change at any time.